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Field Service Technician

2 months ago

Borehamwood, Hertfordshire, United Kingdom Buzz Group Limited Full time

Job Summary:

We are seeking a highly skilled and motivated Field Service Engineer to join our team at Buzz Group Limited. As a Field Service Engineer, you will play a key role in ensuring the smooth operation, maintenance, and repair of IT hardware and slot machines installed in our clubs.

Key Responsibilities:

  • Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.
  • Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.
  • Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.
  • Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.
  • Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.
  • Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.
  • Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.
  • Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.
  • Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.
  • Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.
  • Health & Safety: Ensure adherence to company Health & Safety policies.

Requirements:

  • Delivery of the KPI's set by the IT/Field management teams.
  • Incident resolution in line with department SLA's.
  • Exceptional standards are kept within the club arcades during installations, removals, and maintenance.

About Us:

Buzz Group Limited is a leading provider of gaming solutions and services. We are committed to delivering exceptional customer service and ensuring the highest levels of customer satisfaction.