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IT Service Desk Analyst
2 months ago
Role Summary
We are seeking a highly skilled and motivated individual to join our Technology Solutions division as an Application Support Analyst in our Borehamwood office.
About the Role
As an Application Support Analyst, you will play a crucial role in providing Application Service Desk and Development support. This dynamic position involves offering 1st and 2nd line application support to internal teammates (customers) contributing to existing software functionality, and actively engaging in exciting new solutions currently under development.
Key Responsibilities
- Provide 1st and 2nd line application support for internal teammates, managing support and change requests through the creation, updating, and resolution of tickets.
- Support and maintain existing software functionality, identifying, analysing, and correcting defects within established service level agreements.
- Develop software in accordance with published standards and guidelines, including adherence to code standards and user interface design guidelines.
- Assist in the preparation of systems and user documentation.
- Contribute to and maintain knowledge management systems.
- Liaise with software vendor support services to ensure incidents are resolved within agreed Service Levels, escalating when required.
- Continually update skills by learning new and relevant technologies.
Requirements
- Previous experience in a similar Application Service Desk or support role.
- Proficiency in providing 1st and 2nd line software support.
- Knowledge of software development practices, including coding standards and user interface design.
- Experience working with API Tools (e.g. Postman)
- Solid understanding of SQL or demonstrable experience of working with solutions in SQL
- Strong communication skills and the ability to collaborate effectively within a team.
- Experience liaising with software vendor support services.
- A proactive approach to updating skills and learning new technologies.
What We Offer
- A negotiable basic salary and all the normal benefits you'd expect (Holiday, company pension etc.)
- A collaborative, open and honest environment that is designed to deliver the best outcomes to our clients and staff
- An environment built around supporting and developing our staff with funding available for relevant professional qualifications
