Customer Consultant

We are recruiting - come and join our team

**Why work with us?**

Are you looking to build a career and make a difference - if so, why not consider the Monmouthshire Building Society?

We are an innovative, exciting, modern mutual and we’d love for you to join us. We have an ambitious 5-year strategy with strong growth plans and your role will play a crucial part in our success. We are a community and values-based employer that puts both our people and our members at the heart of what we do.

So, if you want to make a real difference to your community and career then we’d love to hear from you...

**What will we offer you?**

Firstly, what will we offer you as a one of our valued colleagues?
- 25 days’ holiday, plus bank holidays PLUS a day off on your birthday to help you celebrate
- Opportunity to purchase additional holidays.
- A commitment to your ongoing training and development including a rotational development programme.
- Up to 14 hours of paid Society leave to volunteer for a local community initiative.
- Various health and wellbeing benefits such as 24-hour Employee Assistance Programme, subsidised flu jabs and eye tests.
- Life Assurance - 4 times your basic salary life cover, along with critical illness cover.
- Generous Stakeholder Pension Scheme - where the Society contributes a massive 10% on top of your 3% contribution

**What will you be doing?**

You will be working as part of a supportive, established, and fun team of people, providing excellent face-to-face customer service to our members, taking ownership of their individual needs.

You will demonstrate strong communication skills daily which will enable you to engage in effective conversations, build strong connections and show empathy to our customers.

Resolving member enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.

**What type of person will you need to be?**

We are looking for people to join our team who are passionate about delivering an exceptional customer experience, who are resilient to a continuous changing environment and have a helpful personality. Face-to-face customer service experience is helpful, but not essential - what we are really interested in is a genuine passion for going above and beyond for our members.

At the start of your career, we will support you through a blended learning experience. This is where you will learn how to be successful in your role through a mixture of virtual classroom & practical training, as well as having the opportunity to develop these new skills, fully supported, within your branch.

**Additional information**:
Just let us know if you need any reasonable adjustments made to our recruitment processes, we’ll try to accommodate them.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Our roles often generate a lot of interest and can close early so don't miss out this opportunity to apply
- **As a financial services organisation regulated by the PRA and FCA our staff must be honest, financially sound and maintain high levels of competence and capability in their role. Therefore our pre-employment checks include adverse credit checks and criminal records checks (DBS checks) for all roles. DBS checks are at a basic disclosure level for the majority of roles but at the standard level for certain roles covered by the Certification and Senior Managers Regime.**_

**Job Types**: Full-time, Part-time

Pay: £22,946.40 per year

Expected hours: 35 per week

**Benefits**:

- Referral programme

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person