Optical Assistant

First Optic is an independently owned and run optical practice in Brecon.

We are currently seeking an Optical Assistant to join our team. The Optical Assistant will be responsible for providing support to the Optometrist and Store Manager, whilst following all established policies and procedures and demonstrating the ability to work on his or her own initiative.

In this role you will be helping customers to select the best products and services for their eyecare requirements, whilst keeping up-to-date with all new lines and promotions within the practice, and playing your part within the team, working together to help and support colleagues to deliver a successful and profitable business.

Whilst experience is preferred, we are able to provide full training if required.

**Responsibilities**:

- Welcome customers as the first point of contact for the business, ensuring an excellent level of customer service and high degree of professionalism.
- Demonstrate good team spirit and co-operative skills.
- Manage appointment diaries and assist with day to day administration of the clinic.
- Demonstrate excellent administrative skills, working with a computer system and written documents.
- Attention to detail when reviewing prescriptions, identifying patient needs and consulting with the Optometrist.
- Assist customers in selecting frames and lenses that are best suited for their lifestyle and prescription needs.
- Carry out various sales transactions including recording purchases, processing payments and banking duties for the practice.
- Ensure exceptionally high standards in merchandise presentation and handling.
- Manage a wide spectrum of situations including routine enquiries, customer complaints and dealing with emergency appointments.
- Manual repair of damaged or worn spectacles and adjustment of frames to fit customers correctly.
- Support management of third-party relationships (suppliers / sub
- contractors).
- Take initiative to gain product knowledge and stay updated with new merchandise and trends.

**Job Type**: Part-time

**Salary**: From £11.42 per hour

**Benefits**:

- Employee discount
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Brecon, LD3 7JP: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Optical Assistant