Customer Care/sales

An exciting position has opened up within our Sales and Customer Service Team at Mayglothling Waste Ltd. The role would be suitable for an experienced Sales or Customer Service Assistant, although training will be given.

**Job purpose**:
**To deliver a professional service assisting in the daily running within the busy customer care team. Maintaining customer service excellence experience at all times, answer all calls and dealing with customer needs.**

**Key responsibilities**:

- **Service Contract Administration for key accounts.**:

- **Developing existing customer relationships and sourcing new business.**:

- **Investigating and resolving customer complaints and invoice queries.**:

- **Take calls from new or existing customers, assessing customer needs.**:

- **Taking, dealing with calls and directing to other departments if necessary.**:

- **Completing administrative tasks such as inputting data, putting accounts, leads and opportunities onto CRM and directing them to the relevant person/department.**:

- **Provide customer support and advise.**:

- **Answer questions about our products and services**:

- **Interacting with other departments**:

- **Use systems such as Vigo, Sage and CRM**:

- **Take payments**:

- **Creating electronic waste control forms and commercial documentation.**:

- **Receive and process orders**:

- **Answering Tawk.To webchats**:

- **Service Contract Administration**

Full time position.

Days: Monday - Friday

Hours of work 8am - 5pm & 9am - 6pm (on a rota system)

And; Occasional Saturday

To apply, please send a CV and covering letter.

**Job Types**: Full-time, Permanent

Salary depending upon experience

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person