Cruise Sales Consultant
1 day ago
**About Us**
World Travel Holdings UK — the UK division of WTH the world's largest cruise agency
- SixStarCruises.co.uk - Europe’s largest seller of ultra-luxury cruises
**The Role**
This role requires an individual who excels in customer service and sales. We’re looking for someone who is highly motivated, have a strong ability to multi-task and keen to progress and grow with us.
**Role and Responsibilities**
- Manage portfolio of customers through acquisition of new customers, retention of existing customers and maintenance and updating of customer data and records
- Deliver on agreed customer and sales targets (KPI’s)
- Demonstrate competence and capability to ensure customers’ needs are met promptly and accurately
- Understand the needs of each customer, through listening and building rapport
- Take the workload off our customers shoulders and let them focus on enjoying the cruise
- Deliver on agreed customer and sales targets (see KPI’s)
**What you need**
- Minimum of 12 months call centre, shop, or home-working sales experience, ideally in a travel environment preferred
- Experience of working in a target driven environment
- Take ownership of own personal development to build on product knowledge e.g. - understanding the current marketing campaigns to maximise customer sales opportunities
- Passionate about cruises and dedicated to providing customers with the very best in 1 to 1 personal service
**What you get in return**
- £20,500 - £23,000 per annum + uncapped commission
- 28 days holiday
- Contributory company pension scheme
- Expenses paid educational cruise trips
- Incentives to win cruise trips to a variety of destinations
- Employee and friends and family discounts on cruises
- Range of shifts covering seven days a week, with alternate weekend shifts
- Uncapped concession towards your own cruise holiday for each year of employment
- Fantastic company parties in summer and at Christmas every year
- Attendance bonus paid at Christmas
**Salary**: £20,649.00-£23,000.00 per year
Additional pay:
- Bonus scheme
- Commission pay
Schedule:
- Day shift
Application question(s):
- Do you have experience working in sales?
- Do you have experience as a travel agent?
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