Assistant Service Coordinator

2 weeks ago


South Molton, United Kingdom Mardon Recycling Machinery Ltd Full time

**Assistant Service Co-Ordinator**

**Attributes**

**Key Tasks and responsibilities**:

- Arranging site visits for the service engineers
- Scheduling and maintaining service records.
- Monitoring job sheets and follow up visits or parts required.
- Ordering consumables for customers
- Ensuring that engineers receive daily job on time through the CRM System
- Must be able to deliver high levels of customer satisfaction through meeting the customer needs and requirements, managing expectations through consistent and timely communications and engagement.
- Coordinating the field engineers’ daily schedules.
- Arranging quotations for customers.
- Raising customer service contracts.
- Scheduling and maintaining vehicle MOT’s, services and organising any repairs.
- Transferring information from engineer timesheets onto our CRM system.
- Stock Ordering
- Arranging delivery and collection of parts

**Qualifications/ Skills required**:

- A welcoming and professional telephone manner with excellent customer service skills
- Efficient, organised and adaptable attitude with good all round administration abilities
- Must be able to work to deadlines and prioritise workload whilst remaining calm if working under pressure.
- Must be a highly positive, proactive & motivated individual, effective communicator, and a strong team player.
- Previous coordinating or administration experience would be preferable, but a customer service background would also be considered.
- Clik, CRM experience would be an advantage, but not essential as full training will be given.
- A keen eye for detail is crucial.

**Job Specifics**:

- Full Time: 8am - 5pm Monday to Friday
- Annual salary review
- 20 days holiday plus bank holidays (pro rata)
- Holiday loyalty scheme, increasing to 28 days plus bank holidays.

**No Agency’s please**

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,500.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 30/05/2023



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