Platform Support Analyst
3 weeks ago
Are you currently a Platform Administrator or Application Support Analyst with good IT Skills? Do you have a good knowledge of the financial industry and related regulations? Would you like to work for an exciting FinTech business, recognised as one of thebest in their industry, who have recently been taken over and are growing rapidly? If so, Be-IT have got an amazing opportunity for you.
As a platform support analyst, you will be involved with supporting this company's chunky main SaaS product. This will involve:
- Working closely with internal and external development teams to provide feedback on analysis and testing as part of a continuous improvement cycle
- Production & release, including batch processing and maintenance
- Managing third-party suppliers including platform technology against service-level agreements
- Data configuration & analytics
- Interacting with administrators, software providers and collaborating with colleagues across the business to achieve quick and reliable resolutions
To be successful in this role, you should have a mixture of:
- Experience in using Excel OR SQL to a highly proficient standard
- ITIL experience/certifications and knowledge of ticketing systems - this company uses JIRA
- Experience working within the financial services industry or related investment product knowledge, along with experience managing client relationships
- Incident/Problem Management
Sound like you? In return, this company are paying a competitive salary of £30-35k per annum (DOE), plus 10% bonus, great pension and 34 days holiday - plus private medical cover and much more.
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