Service Transition Analyst
4 days ago
**About the Role
**The IT Service Control team are responsible for a number of service management practices including; Incident, Problem, Risk & Change Management. These practices allow us to deliver IT services to our clients to support their operational business activities.Effective processes are a critical part of the service we deliver, and being a part of the IT Service Control team you will have the opportunity to enhance and optimise the service transition process and other supporting processes to achieve the best customeroutcomes.
We have a fantastic opportunity for a Service Transition Analyst to join the team and work alongside our other process owners to drive continuous improvement to our ways of working. You will be responsibility for delivering an exceptional service to NBSand Newcastle Strategic Solutions by owning the service transition process; coordinating transition activities, ensuring readiness against the agreed service acceptance criteria and acceptance of services into live operations.
The Service Transition Analyst will also be responsible for the delivery of internal IT Services led technical implementation and service decommissioning projects ensuring initiatives are delivered to plan and to agreed timescales.
**About You
**A desire to learn is important as we want to continually improve what we do and develop our teams. Previous experience of working in financial services or with a managed service provider would be advantageous.
The following skills are essential for this role:
- Ability to engage and build relationships with a diverse range of stakeholders across the business and NSSL IT.
- Excellent communicator (verbal and written).
- Exemplary attention to detail and focus on quality.
- Absorb and understand complex technical changes.
- Confidently present to a diverse range of stakeholders.
- Effectively manage workload and work to meet deadlines.
- Ability to engage, influence and enforce adherence to the service transition process.
The following knowledge is required for this role:
- Hold an ITIL Foundation qualification.
- Sound technical knowledge background.
- Sound understanding of Project Management methodologies.
**About Us
**Newcastle Strategic Solutions is the UK’s leading savings management platform and one of the North East’s most established and successful FinTechs We provide savings management and technology services for new challenger banks and established providersacross the UK. Our work has earned us an enviable reputation in the market as the best at what we do.
**In addition to joining a great team within a truly local organisation, our colleagues also benefit from**:
- 30 days holiday allowance + bank holidays
- Aviva private medical insurance with Digital GP
- Corporate bonus scheme
- Working from home supplement upon joining and monthly allowance thereafter
- Subsidised event tickets
- Generous pension scheme
- Performance-related pay
- Volunteering days
- Flexible working hours
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