Service Desk Analyst
3 days ago
As a Service Desk Analyst, you will join our established Service Desk team based in UK and will be supporting various Public and Private sector clients.
You will have previous experience in a similar shift pattern-based role (including nights, weekends, and public holidays), be passionate about customer service and will have experience in ITIL environments.
Due to this role supporting clients within the Public sector, you will either currently hold, or will be willing and eligible to be put through the process of, SC level security clearance.
This role will report directly to the Service Desk Manager and will sit within an 11-week rolling rota system.
Your typical responsibilities will include:
- Resolving 75%+ of all incidents first line
- End to end management of all incidents, as well as assisting with management of major incidents
- End to end management of all service requests and interfacing and managing tickets with third party support groups
- Providing “How To” guidance
- Coordinating client site visits for support groups
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