IT Problem Analyst

7 days ago


Cobalt Business Park, United Kingdom Newcastle Building Society Full time

**About the Role
**Reporting to the Incident and Problem Manager, the Problem Analyst contributes to the efficient and sustainable resolution of issues as well as reduction of service related issues through both Proactive and Reactive Problem Management practices.

You will contribute to the effective implementation and adherence of the Problem Management Policy, Standards and Operating Procedures, feed into the roadmap for process maturity and Continual Service Improvement - both owning and driving actions within theProblem Management Roadmap.

**About You
**We’re looking for someone who has experience managing problems, prioritisation and engaging with IT Support teams to complete root cause analysis, the introduction of workarounds and implementation of solutions. You will have good analytical problemsolving and troubleshooting skills and the ability to undertake trend analysis to support proactive problem management, with the aim of identifying and preventing future incidents from occurring.

The following skills are essential:

- Experience working in an ITIL aligned environment
- The ability to absorb and understand complex technical situations
- Excellent customer service skills

**About Us**

Newcastle Strategic Solutions is the UK’s leading savings management platform and one of the North East’s most established and successful FinTechs We provide savings management and technology services for new challenger banks and established providers acrossthe UK. Our work has earned us an enviable reputation in the market as the best at what we do.

As part of Newcastle Building Society you will be working in an exciting, friendly and fast-paced workplace, with amazing opportunities for self-development and career progression where you can realise your potential and do your best work.

For full details along with a comprehensive breakdown of what we’re looking for, please download the role profile.

**What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes**:

- A 35-hour weekly contract + flexible working options
- 25 days holiday each year plus bank holidays
- Bonus scheme
- Pension scheme
- Life assurance and income protection
- Access to a range of wellbeing benefits
- Electric car salary sacrifice scheme
- Cycle to Work scheme
- Above statutory family leave entitlement
- The option to buy extra holidays
- Two paid volunteering days each year
- A broad range of learning and development opportunities
- Hybrid working - we welcome any discussions around where, how and when people work including part-time hours.

**We have refreshed our approach to recruitment and have outlined a new process of remote selection and on boarding.**

**Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work within your hybrid arrangement.


  • Junior Data Analyst

    7 days ago


    Cobalt Business Park, United Kingdom Morrison Data Services Full time

    **Role Responsibilities** A fantastic opportunity has arisen for a Data Analyst to join Morrison Data Services at its Head Office in Newcastle upon Tyne. **Key Responsibilities**: - Carry out analysis of large quantities of data to inform management decisions - Reviewing data outputs, performing analysis and presenting findings - Working with relevant...


  • Cobalt Business Park, United Kingdom Newcastle Building Society Full time

    **About the Role **The IT Service Control team are responsible for a number of service management practices including; Incident, Problem, Risk & Change Management. These practices allow us to deliver IT services to our clients to support their operational business activities.Effective processes are a critical part of the service we deliver, and being a part...

  • Business Analyst

    7 days ago


    Gloucester Business Park, United Kingdom Anson McCade Ltd - IT and Finance Recruitment Full time

    **Skills required for our next Business Analyst**: - Ability to perform stakeholder analysis, mapping influence, impact and commitment of each stakeholder - Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration - Works with...


  • Cobalt Business Park, United Kingdom Morrison Data Services Full time

    **A bit about the role**... Focusing on continuous improvement, short and long term planning, you will be responsible for analysis of numerous large data sets and improving processes leading to increased efficiency in both office and field delivery You will work with relevant stakeholders to interpret findings & carry out analysis of large quantities of data...


  • Chineham Business Park, United Kingdom Charles Simon Associates Ltd Full time

    **Service Desk Analyst - (Service Desk, Server, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Contract - Basingstoke** Charles Simon Associates are currently looking for a Service Desk Analyst on a contract basis for a global business based in Basingstoke. **Location**:Basingstoke **Day Rate: £200 per day...


  • Cobalt Business Park, United Kingdom Morrison Data Services Full time

    Are you looking to join a thriving business that is going through an exciting period of growth? Morrison Data Services have had a fantastic new opportunity for an IT Software Developer to join their Development Support Team based in Newcastle upon Tyne. Reporting to the Software Development Manager, you will be responsible for designing/developing Morrison...

  • Purchasing Analyst

    5 days ago


    Cressex Business Park, United Kingdom Vanta Staffing Limited Full time

    **Vanta Staffing High Wycombe** are looking for a **Purchasing Analyst** to join a busy team in High Wycombe. You must have at least 2 years' experience in stock control and purchasing. Permament 8.45am-4.45pm £28k per annum **Duties of the Purchasing Analyst**: - Completing and placing purchase orders. - Coordinating stock control, liaising with all...


  • Westwood Business Park, United Kingdom The Camping and Caravanning club Full time

    The Camping and Caravanning Club is a membership organisation, and everything we do is focused on our members and investing back into their Club. With 350,000 members, and over 800 employees, we're definitely not a small operation; although our culture stillretains a friendly, 'family' feel. We are currently looking for an experienced Service Desk Analyst...


  • Lowfields Business Park, United Kingdom World Fuel Services Full time

    **Trainee Pricing Analyst** Working for the pricing team you will be a key part of the brokerage business, supporting our customers and internal stakeholders. You will be responsible for providing accurate and cost reflective energy prices to the energy consultants in a professional analysisformat to present to their clients, for them to renew their...

  • BI Analyst

    3 days ago


    Clayton Business Park, United Kingdom First Bus Full time

    **Are you seeking a role which offers you new challenges? Are you passionate about delivering outstanding data insights and relish investigating and solving problems through data?** **First Travel Solutions has a fantastic opportunity for a talented individual to join our busy IS department as a BI Analyst.** **Welcome to First Travel Solutions**: First...


  • Newcastle Business Park, United Kingdom Broster Buchanan Ltd Full time

    * Industry leading brand - People Centric Culture - Ongoing development and progression opportunities Our client is looking has an opening within their Customer Due Diligence (CDD) Team for a new financial risk analyst. This is a fantastic opportunity for someone looking start or to continue to develop their career in the prevention of financial crime in a...


  • Cressex Business Park, United Kingdom MAPP Ltd Full time

    **Power BI Senior Analyst - High Wycombe, Bucks (Hybrid role)** **Salary to £60K basic + c20% annual bonus, Pension, Healthcare** New and exciting new role for a Power BI to join a leading FTSE250 company to develop, design and prepare management reports, dashboards and analysis for all levels of management across the Group to drive additional...

  • BI Analyst

    3 days ago


    Clayton Business Park, United Kingdom First Bus Full time

    **Are you seeking a role which offers you new challenges? Are you passionate about delivering outstanding data insights and relish investigating and solving problems through data?** **First Travel Solutions has a fantastic opportunity for a talented individual to join our busy IS department as a BI Analyst.** **Welcome to First Travel Solutions**: First...

  • Pricing Analyst

    7 days ago


    Campbell Park, United Kingdom Alliance Automotive Group UK Full time

    Alliance Automotive Group (AAG) are a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket. We operate in the UK, Ireland, France, Germany, Poland, and Netherlands. We are a subsidiary of Genuine Parts Company (GPC) and the home of NAPA racing UK, competing in the British Touring Car Championship...

  • Credit Analyst

    1 week ago


    Trafford Park, United Kingdom Flat Fee Recruiter Full time

    A fantastic opportunity has arisen with the world leader in the development and production of inks, dyes and functional coatings serving the packaging, publication, graphic arts, coatings, plastics, cosmetics, and industrial markets. **Credit Analyst Trafford Park, M41 7SW Full Time, Permanent** **Competitive Salary depending on experience, Pension, 25 Days...


  • White Horse Business Park, United Kingdom National Trust Full time

    Summary Due to some exciting developments this role now sits within the Finance Support Team, having previously been under the Finance Systems Team. As our Finance Systems Analyst you’ll be pivotal in ensuring that the integrity of the system data is maintained,alongside enabling the Trust to continue its portfolio of project work. This essential role...


  • White Horse Business Park, United Kingdom National Trust Full time

    Summary Due to some exciting developments this role now sits within the Finance Support Team, having previously been under the Finance Systems Team. As our Finance Systems Analyst you’ll be pivotal in ensuring that the integrity of the system data is maintained,alongside enabling the Trust to continue its portfolio of project work. This essential role...

  • Business Analyst

    3 days ago


    Deeside Industrial Park, United Kingdom Elevate Recruitment Limited Full time

    Our client is looking to recruit a number of **Business Analysts** to join a growing IT Department at their head office working in the Chester/North Wales region and offers an attractive salary (to £40K) and benefits package including remote working (with c2 days per week required in the office) You will work closely with the Business Stakeholders, IT...


  • Gloucester Business Park, United Kingdom City Plumbing Full time

    #BelongWithUs Come and join us as a customer focused and results driven Management Accountant and be part of our hugely successful and friendly National Shower Spares (NSS) Finance team! The Role: As a Management Accountant, you'll work within our Finance team to collate and report the financial position of our NSS business. The Management Accountant is...


  • Wrexham Technology Park, United Kingdom Wrexham County Borough Council Full time

    Job Title: Government Policy AnalystAbout the JobThe Government Policy Analyst will play a critical role in developing and implementing policies that support the prevention of harm to children and young people in Wrexham. This role requires expertise in analyzing data and developing effective solutions to complex problems.Key ResponsibilitiesAnalyze data and...