Student Records Support Officer

5 months ago


Edinburgh, United Kingdom University of Edinburgh Full time

**Grade UE04: £24,533 - £27,181 per annum**

**Contract type: Full-time (35 hours per week)**

**Open-ended: permanent
We are seeking a Student Records Support Officer to join the Student Record Operations Team.

**The Opportunity**:
The role involves providing support to applicants, students and staff who require assistance in understanding, updating or validating the data within the student record and wider student systems portfolio.

This role is primarily focused on supporting applicants to the University, processing data, and working through high volumes of transactional activity, including some problem solving.

**Your skills and attributes for success**:

- Educated to Higher grade or equivalent plus relevant work experience.
- Excellent communication (written and verbal) skills
- Experience of working independently and using initiative and judgement to respond to queries, to resolve problems and to deal with unforeseen circumstances
- Ability to effectively manage own work priorities, demonstrating self-motivation, initiative and resilience in achieving results and delivering work
- Excellent customer service skills and ability to deliver a professional, high quality, customer-focused service, with the ability to stay calm under pressure and project friendliness, confidence and a proactive manner
- Pro-active approach to seeking out information and to solving problems to deal with enquiries from staff, students and applicants
- Accuracy and attention to detail, flexible approach to workload and proactive attitude, well developed organisational, time management and prioritisation skills
- Excellent IT skills including Microsoft (Word, Excel, PowerPoint, Access and Outlook) and experience of using IT systems and bespoke software

View the full job description here.

**As a valued member of our team you can expect**:

- A competitive salary
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community
- Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our **staff benefits page **(opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits

**Championing equality, diversity and inclusion**

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our **right to work webpages **(opens new browser tab)

On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.



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