Senior Service Advisor
6 months ago
**About us**
This position is a very important and integral part of the business’s overall organisational strategy. The service advisor is the primary contact for our customers and is responsible for the workflow process from the moment the customer calls for an appointment to well after they leave with their repaired vehicle.
The Service Advisor position requires a high level of organisation, people skills, integrity, and a strong commitment to customer satisfaction. This position requires a neat appearance, a pleasant demeanour and a certain amount of tolerance towards the many different personalities that you will encounter within day to day operations.
The Service Advisor is the representative of our business, they are the first and last human contact that our customers will have with us. It is therefore of paramount importance that this person is professional and courteous at all times. Many of our first-time customers come to us after having a bad experience in the past or are in some way distrusting, cautious or new to the automotive repair process. It is the Service Advisor’s job to alleviate those fears by listening to their customer and by showing compassion for their customer’s specific needs. We must consistently work at instilling confidence in our customers by showing that we are trustworthy and have the technical ability and the tools at our disposal to provide a solution to their problem.
Many customers have been referred to us because of our reputation for honesty and integrity as well as our excellent service. This culture is, and always has been, the foundation of this company and nothing less is acceptable.
**Job Types**: Full-time, Permanent
**Salary**: £24,960.00-£29,120.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Swindon: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 3 years (preferred)
Work Location: In person
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