IT Helpdesk Support

3 weeks ago

Hemel Hempstead, United Kingdom Osborne Appointments Full time

**Do you have experience working within 1st and 2nd line Helpdesk Support?**

**Are you available and looking for a role to start immediately?**

If so, Osborne Appointments are currently looking to recruit for an **IT Helpdesk Support**individual to join our client based in **Hemel Hempstead** on a**3 Month Fixed Term Contract**, which could be extended.

Our client is looking for an individual to provide IT technical support to internal and external customers. Responding to support requests and queries, dealing with software and hardware problems as and when they arise. Responsible for managing securityand access requests and monitoring and maintaining core business systems and services. We are looking for a confident, motivated individual that can multi-task and communicate at all levels.
- _Monday to Friday, 8:30am to 5pm_
- _Salary: £14.00 - £16.00 an hour_
- _Free on-site parking_
- _Opportunity to join a large, national company_
- _Off-site travel is required_

**IT Helpdesk Support - Responsibilities**:

- Provide 1st and 2nd line helpdesk support. Log, answer and handle internal and external support tickets.
- Redirect or escalate support tickets as required to appropriate teams or colleagues
- Provide user account setup and administration
- Windows 10 Support, Troubleshooting and resolution.
- Support for Network Printers, conferencing equipment, a variety of mobile devices including warehouse Pick equipment, PDA’s and Tablets
- Management of mobile and fixed telephony including hardware configuration and user access and permission management
- Provide support for equipment moves and installations
- Network Patching, and management of equipment repairs and returns
- Work with local and global support teams and external vendors
- Maintain Asset registers and documentation for IT systems and processes
- Assist with the creation of process and training materials for systems

**IT Helpdesk Support -Skills and Experience**:

- Previous experience within 1st / 2nd Helpdesk Support previously
- Must have good interpersonal skills with a can-do attitude.
- Strong analytical and troubleshooting skills and the ability to multitask
- Strong written and oral communications skills
- Travel may be required to other sides; driver is desirable
- Must be available immediately for at least a 3 month period

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