Service Manager

Found in: Talent UK C2 - 2 weeks ago


Hemel Hempstead, United Kingdom Shared Services Connected Ltd Full time

What you will be doing:

Lead the setup of a tailored service environment, incorporating incident management and request fulfilment Develop and implement SLAs to govern service delivery, meeting our standards and expectations Establish and manage a helpdesk system with SLAs, ensuring prompt support for the customer Create clear flow charts for ticket and incident handling processes, optimising efficiency Present performance data using pie charts, aiding decision-making on service desk operations Define and document incident response procedures and best practices for this environment

What you will bring:

Worked within a MoD environment  Understand key processes such as JSP 604 etc Experience in managing delivery to SLAs and Key Performance Indicators Proficiency in understanding service delivery models Qualification in ITIL v3 Hold an active DV clearance

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

Employment Type: Full-time
Location: Hemel Hempstead - 3 days on site 2 days at home
Security Clearance Level: You must hold an active DV
Internal Recruiter: Josh
Salary: £60k
Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working,so if you’re interested we encourage you to apply and talk to us about what might be possible.



  • Hemel Hempstead, United Kingdom Michael Page Full time

    This role is for a Technical Service Manager in the Property industry, where the successful candidate will be responsible for overseeing the technical services within the Facilities Management department. Client Details This organisation is a world-leading provider of integrated facilities and corporate real estate management. They are part of a global...

  • Technical Service Manager

    Found in: Whatjobs ES C2 - 6 days ago


    Hemel Hempstead, United Kingdom Michael Page Full time

    This role is for a Technical Service Manager in the Property industry, where the successful candidate will be responsible for overseeing the technical services within the Facilities Management department.Client DetailsThis organisation is a world-leading provider of integrated facilities and corporate real estate management. They are part of a global network...


  • Hemel Hempstead, United Kingdom Sauce People Ltd Full time

    Our client, a dynamic and innovative manufacturer and installer of automated gates, doors, and barriers, is seeking an experienced Regional Service Manager to join their team in Hemel Hempstead. This is an excellent opportunity for a strategic leader who is passionate about driving business growth through enhanced service solutions and building...

  • Regional Service Manager

    Found in: Whatjobs ES C2 - 6 days ago


    Hemel Hempstead, United Kingdom Sauce People Ltd Full time

    Our client, a dynamic and innovative manufacturer and installer of automated gates, doors, and barriers, is seeking an experienced Regional Service Manager to join their team in Hemel Hempstead. This is an excellent opportunity for a strategic leader who is passionate about driving business growth through enhanced service solutions and building...


  • Hemel Hempstead, United Kingdom Henkel Full time

    At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to...


  • Hemel Hempstead, United Kingdom Henkel Full time

    At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to...

  • Procurement Manager

    6 days ago


    Hemel Hempstead, United Kingdom Butlins Full time

    **About Butlins** At Butlin’s, we’re all about fun, excitement and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about...

  • Hmp The Mount

    8 hours ago


    Hemel Hempstead, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 268949**Salary**: - £24,067 - £25,342**Job grade**: - Administrative Officer- Band 3**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time, Job share, Part-time**Number of jobs available**: - 3Contents Location About the job **Benefits**: Things you...

  • Hmp The Mount

    8 hours ago


    Hemel Hempstead, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 340295**Salary**: - £30,471- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- HMPPS Band 4**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time, Job share, Part-time**Number of jobs available**: -...

  • Procurement Manager

    7 days ago


    Hemel Hempstead, United Kingdom Butlins Full time

    **About Butlins** At Butlin’s, we’re all about fun, excitement and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about...

  • Service Coordinator

    8 hours ago


    Hemel Hempstead, United Kingdom Edincare Full time

    **SERVICE COORDINATOR - JOB DESCRIPTION** **JOB TITLE**:Service Coordinator** **DEPARTMENT**:Service Engineering Department** **REPORTS TO**:Service Manager** **SALARY**:£24,000 - £27,000 per annum** **- **Dependent on experience** JOB LOCATION: Edincare office (Hemel Hempstead) **JOB SUMMARY** As the Service Coordinator, reporting to the Service...

  • Hmp The Mount

    7 hours ago


    Hemel Hempstead, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 252080**Salary**: - £24,067 - £25,342**Job grade**: - Administrative Officer- HMPPS Band 3**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time, Part-time**Number of jobs available**: - 3Contents Location About the job **Benefits**: Things you need...

  • Service Coordinator

    7 days ago


    Hemel Hempstead, United Kingdom Pertemps Hemel Hempstead Full time

    Pertemps Hemel Hempstead is currently looking for a well-established Service Coordinator that has had previous experience working in the plumbed drainage industry or a related industry. This role is a full time working direct for our client based in theheart of Hemel Hempstead's industrial estate. Role and responsibilities - Managing the planning and...


  • Hemel Hempstead, Hertfordshire, United Kingdom Energy Jobline CVL Full time

    This role is for a Technical Service Manager in the Property industry, where the successful candidate will be responsible for overseeing the technical services within the Facilities Management department. This organisation is a world-leading provider of integrated facilities and corporate real estate management. They are part of a global network spanning...


  • Hemel Hempstead, Hertfordshire, United Kingdom Michael Page (UK) Full time

    This organisation is a world-leading provider of integrated facilities and corporate real estate management. They are part of a global network spanning more than 50 countries, employing thousands of specialists worldwide. Manage and oversee the delivery of technical services within the Facilities Management department. Ensure all technical services are...

  • Service Coordinator

    2 days ago


    Hemel Hempstead, United Kingdom Magneto Electrics LTD Full time

    We are hiring a Service Coordinator to assist our firm in providing our customers with the quality service they deserve. The Service Coordinator is responsible for monitoring the operational activities of the firm and keeping pace with technology and software upgrades. This position involves directly connecting with existing customers, creating and...


  • Hemel Hempstead, Hertfordshire, United Kingdom Energy Jobline CVL Full time

    This role is for a Technical Service Manager in the Property industry, where the successful candidate will be responsible for overseeing the technical services within the Facilities Management department. Client Details This organisation is a world-leading provider of integrated facilities and corporate real estate management. They are part of a global...


  • Hemel Hempstead, Hertfordshire, United Kingdom Michael Page (UK) Full time

    About Our Client This organisation is a world-leading provider of integrated facilities and corporate real estate management. They are part of a global network spanning more than 50 countries, employing thousands of specialists worldwide. Job Description Manage and oversee the delivery of technical services within the Facilities Management department. ...

  • Service Desk Supervisor

    Found in: beBee jobs GB - 1 week ago


    Hemel Hempstead, Hertfordshire, United Kingdom Reed Full time

    My client is looking for a Service Desk Supervisor to join their HVAC Team, operating and maintaining AC & Heating maintenance contracts. This role is central to our operations, requiring a proactive and innovative approach to service delivery, coordination of a team of engineers and a commitment to achieving excellent customer satisfaction.Day to Day of the...

  • Service Desk Supervisor

    Found in: beBee S GB - 1 week ago


    Hemel Hempstead, United Kingdom Reed Full time

    My client is looking for a Service Desk Supervisor to join their HVAC Team, operating and maintaining AC & Heating maintenance contracts. This role is central to our operations, requiring a proactive and innovative approach to service delivery, coordination of a team of engineers and a commitment to achieving excellent customer satisfaction.Day to Day of the...