Sales Administrator/administrator
3 months ago
**Sales Administrator/Administrator**
**Location: Camberley**
**Salary £22,000-£26,000**
**Hours: Monday to Friday, 8:30am-5:30am**
**Daily Duties**
Maintain and execute a robust and efficient flow of Customer orders through the Company’s sales ordering system, Dispatch partners, International logistics/shipping and Clearance into NI and Irish ports.
Communicating with Customers by E-mail, Apps and Phone End to End Sales Order Processing;
Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as our Imports team, to ensure timely order fulfilment.
Point of contact for the Sales Team out in the field
Answer customer calls, enquiries, complaints in a timely manner
Lodging orders in Sage 200 amending accurately as required
Timely track and tracing to ensure rapid dispatch
Liaising with Dispatch, Couriers, freight forwarders, clearing agents and haulage companies
Investigation of Credit requests, Raising of credits and collection notes within set KPI timescales
Build and maintain strong relationships with customers by providing exceptional customer service.
Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
Ensure stock requirements for the office are ordered in a timely manner
**Key Skills**
Excellent organizational and time management skills.
Strong attention to detail and accuracy.
Effective communication and interpersonal skills.
Proficiency in MS Office Suite, particularly Excel /Sage
Ability to work independently and collaboratively in a team.
Strong problem-solving abilities.
Ability to prioritize tasks and work under pressure.
Knowledge of CRM software and sales tools is a plus.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£26,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: AP
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