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Supervisor - 24 Hour Permanent Contract

4 months ago

Malvern, United Kingdom Seasalt Cornwall Full time

Job title

Supervisor - 24 hour Permanent contract

Job reference

REQ003696

Date posted

17/05/2024

Application closing date

31/05/2024

Location

Malvern

Contractual hours

Blank

Basis

Blank

Job category/type

Retail

Attachments

Blank

Job description

Seasalt is a thriving retail lifestyle brand who put its customers at the heart of everything we do. Our success relies on a talented retail team who bring our values to life by helping our customers dress with creativity and confidence season after season.

Our Supervisors take responsibility of the store and team members when required. They deliver exceptional customer service, ensure the shop always looks it’s best and support the Store Manager and Assistant Store Manager with the day-to-day running of the store.

We now have a fantastic opportunity for a**Supervisor **to join the **Malvern** team on a** 24** hour permanent contract.**

**You'll help us by**:

- Supporting the management team in creating a service culture within the store team that puts the customer at the heart of everything they do
- Guiding the Sales Advisor team on how to recommend additional services to drive sales such as omni-channel selling, gathering customer data, and recommending add-on purchases
- Supporting the store leadership team with driving store sales, profitability and consistent KPI achievement
- Implementing store visual merchandising, windows standards and guidelines and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store
- Training the Sales Advisor team to have a thorough knowledge of our brand, products, design inspiration and services
- Communicating store performances to your team and key stakeholders around the business, providing regular feedback, highlighting any risks and opportunities to sales for the business
- Supporting your Store Manager with all store operations such as management of stock, loss prevention, escalation and incident reporting, health, and safety, GDPR, cash handling, key holder responsibilities and store safety standards amongst others
- Being a key-holder for the store and having sole responsibility for running the store when require

**The skills you'll be sharing with the team**:
Coaching will come naturally to you; you’ll be passionate about inspiring your team to have excellent product knowledge and will lead by example with your customer service skills. Driving sales, thinking commercially, and working towards KPI’s will be really important to you and is key to this role.

Difficult situations don’t phase you as you have an adaptable and resilient attitude, being able to respond positively to change. You’ll be confident in giving feedback to all members of the team, along with sharing ideas with management on how to drive performance.

**Why we hope you'll love working with us**:
The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us.

From the moment your Seasalt journey begins, it's our pledge to support you by providing dedicated learning and development opportunities that will enhance your day-to-day working life and help you build your skills and knowledge.

As well as doing everything we can to boost your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing. These include:

- Hourly rate: £12.50
- 31 days paid annual leave, increasing with length of service
- Uniform allowance
- Attractive 50% employee discount
- Health Cash Plan scheme to cover costs of everyday health expenses plus virtual mental health support
- Free access to our Employee Assistance Programme through Retail Trust with 24/7 support including online therapy and counselling
- Flexible benefits scheme to personalise your benefits package
- Enhanced family leave policies
- Pension Scheme with generous 7% employer contributions
- Life assurance programme
- Learning and Development opportunities including specialist training, coaching opportunities, and professional qualification support
- Do Good Things with our one day per year paid volunteering opportunities
- Employee networks to support and celebrate our people, including the Inclusion Network and Culture Crew
- 100’s of savings on top retailers and gym memberships through our discount hub