![Lloyds Banking Group](https://media.trabajo.org/img/noimg.jpg)
Operations Support Lead
2 months ago
End Date
Wednesday 12 June 2024
Salary Range
£57,546 - £63,940
- We support flexible working - click here for more information on flexible working options
Flexible Working Options
Job Share
Job Description Summary
JOB TITLE: Specialist Operations Support Lead - Recruitment Function (12Month FTC)
LOCATION(S): Leeds or Halifax
HOURS: Full time
WORKING PATTERN: Our work style is hybrid, which involves spending two days per week, or 40% of our time at one of our hubs.
In Colleague Success, we're passionate about making every day easier for colleagues across Lloyds Banking Group.
We strive to create amazing colleague experiences, through using technology, data and automation to continually improve day to day life for all who work here. We provide people with outstanding support when they need it, and enable colleagues to easily complete tasks relating to themselves and their teams on their preferred device, at a time that suits them.
The team brings together a very broad range of skills and specialisms from strategy, design and change all the way through to run operations, ranging from our delivery teams within the People platform, to our payroll specialists, to our complex case management colleagues within Colleague Connect. It’s a dynamic environment to be a part of.
This role will see you work as a functional specialist, leading operational recruitment activity across the Group’s internal and external recruitment journeys. You will be responsible for planning, leading, and providing day to day oversight over the following areas:
- The Intake Team will act as integrated entry point for all recruitment queries and requests. The team will be responsible for resolving/ triaging and routing all requests, dealing with complex queries and requisition management support. All recruitment related queries will be centralised via this team, who will also focus on creating a highly automated response process, including updating FAQ’s and chat bots.
- This role will have a strong focus on recruitment service delivery, use our technology eco system to automate processes, enhance data, deliver insights and ensure the recruitment operational experience is the best for all stakeholders.
- In addition to operational delivery, this team will also support a wide variety of operational activity including recruitment compliance, process and policy, technology enhancements and SLA updates.
**Job Description**:
- As the lead of this team, you'll have the opportunity to:
- Plan and lead the day-to-day management of the Intake, Assessment and Offer & Onboarding experience, through the teams that will deliver this.
- Pro-actively manage key stakeholder relationships across Talent Acquisition and Recruitment Operations, and the wider Colleague Success leadership team.
- Manage and deliver required outcomes within SLA while reporting progress or raising issues to senior colleagues.
- Analyse key themes using data from a wide range of sources and identify possible impacts on service, raising issues proactively where required and managing mitigations as required.
- Continually optimise processes, data, technology, and ways of working, while managing the development and/or delivery of significant elements of the organisation's change programme.
- Develop functional or operational policies and participate in developing policy frameworks for area of responsibility or department, creating underlying procedures and monitoring their implementation within the organisation.
- Supporting risk management and/or control process, contributing to the development and implementation of risk management policies and procedures.
- Take responsibility for implementing formal development frameworks for the team, while informally coaching and mentoring others throughout the organisation and investing in own personal development.
- Here’s what we'll need from you.
- Experience in leading teams in an operational, service-oriented environment.
- High level of numerical ability - leading data analytics and insight work to aid operational delivery.
- Team leadership experience to create a high-performance culture, able to build a highly resilient team who retain a desire to learn and evolve.
- Experience in working with digital tools such as ServiceNow to drive operational efficiency.
- Experience of end to end workflow management along with associated risk management and SLA reporting expertise.
- Excellent understanding of the end-to-end recruitment process, with the ability to provide outstanding and evolving service delivery.
- We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- So if you have a desire to work in
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