Operational Excellence Lead

5 months ago

Leeds, United Kingdom UKIB Full time

About UK Infrastructure Bank

We are the new, government-owned policy bank - launched in June 2021 - providing £22bn of infrastructure finance and partnering with the private sector and local government to finance a green industrial revolution and drive growth across the United Kingdom.

We are looking for skilled and results oriented individuals who are motivated to help us build the UKIB into an industry-leading institution.

Job Purpose

The Operational Excellence Lead will be responsible for collaborating with teams across UKIB to understand and improve operational performance whilst embedding a culture of operational excellence. They will create and deliver a roadmap of tangible initiatives and activities through influencing and leading change within a maturing organisation.

The Operational Excellence Lead will be responsible for collaborating with teams across UKIB to understand and improve operational performance whilst embedding a culture of operational excellence. They will create and deliver a roadmap of tangible initiatives and activities through influencing and leading change within a maturing organisation.

Core role accountabilities:
- Responsible for implementing UKIB's operational excellence strategy, objectives, and priorities to manage and improve the UKIB organisational performance.- Promotes a culture of operational excellence and continuous improvement throughout the organisation by establishing and monitoring key performance indicators (KPIs) to measure and improve performance.- Interacts and collaborates with process owners and managers within the different teams and functions to inform requirements.- Develops and embeds the Bank’s approach to business architecture and process management.- Performs business analysis, identifying solutions and improvements to business design decisions.- Uses their expertise to create roadmaps and implement strategies to streamline work-flows, reduce waste, and enhance overall operational efficiency.- Works across teams facilitating measurement workshops to extract the detail, design and definition of performance management.- Develops positive working relationships with internal stakeholders to ensure a co-ordinated approach and smooth transition when implementing measurement systems, process improvements and any associated governance.- Works alongside the UKIB Risk & Audit teams, to deliver a roadmap of continual improvement.- Manages UKIBs approach to business resilience, ensuring proactive planning and reactive readiness.- Works with IT specialists to identify, select and integrate new technologies and software tools to enhance operational efficiency.- Provides expertise across a broad range of operational disciplines such as process architecture, improvement, measurement, and compliance in order to improve operational efficiency.- Manages the Business Continuity strategy.- Effectively communicates changes to all internal stakeholders and manages any potential resistance effectively.- Ensures key learnings and best practice are shared across the business, contributing to any training if required.- Coaches and manages the Operational Excellence Analyst, ensuring they are part of the journey and equipped to perform their role.

Knowledge, Skill and Experience requirements:

- Knowledge_- Strong experience in business process improvement and operational excellence- Experience of developing, monitoring and measuring KPI’s, and people development.- Proven successful delivery of change initiatives using project and planning methodologies.- Proven experience in leading on Business Continuity including the creating and implementing of Business Continuity Plans and the running of scenario exercises.- Experience in facilitating workshops for large numbers of stakeholders to shape plans and deliver change initiatives.
- Skills_- Strong analytical and problem-solving skills with the ability to interpret and leverage data to influence decision-making.- Process mapping skills using industry standard process modelling tools e.g. BIZZ Design- Excellent communication skills, both in listening and conveying messages to a wide range of stakeholder groups as all levels.- Ability to work collaboratively with cross-functional teams with an awareness of different approaches.- Proven leadership and ability to build and sustain positive relationships at all levels of an organisation.- Strong report writing and presentation skills.- Well organised and with a high level of attention to detail.- Strong Business Analysis / Requirements skills.- Process design skills to support Target Operating Model.- Highly proficient in the use of MS Office Applications.
- Knowledge_- Working knowledge and experience of Six Sigma or similar certifications are desirable.- Proven experience in similar operational excellence roles

A career with us offers a unique opportunity to make a lasting impact and work on cutting-edge technologies that will drive the UK’s future. We value diversity

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