Operational Excellence Manager

3 days ago


Leeds, Leeds, United Kingdom Resolver Full time
Operational Excellence Manager

We're looking for an experienced Operational Excellence Manager to join our team at Resolver. In this role, you'll be responsible for driving operational excellence across our organisation.

The successful candidate will have experience of leading a service quality or assurance team, working in a product or service quality/assurance role, and has a proven track record of driving continual improvement.

We offer a competitive salary range of $110,000 - $140,000 per annum, plus benefits including market-competitive pay rates, discretionary bonus scheme, 33 days holiday, and more.

Key Responsibilities:

  • To lead and prioritise the team's effort in carrying out our approach to Service Assurance
  • To identify opportunities for improvement or risks with the approach and provide recommendations to address these
  • Provision of regular reporting to leadership on the output of the Service Assurance team
  • Review and quality assure the work of the team
  • To both carry out and drive the continual improvement of our product monitoring
  • To act as the interface between the Service Assurance team and product through the Operational Readiness process
  • Leading Service Health, Customer Health and Corrective and Preventive Action initiatives
  • To manage the completion of any actions as a result of the above initiatives
  • The identification of any gaps in our ability to identify the root cause of issues
  • To provide Resolver's product management team with recommendations on how to mitigate product risks, or to address the root cause of the issue, where appropriate
  • Where any product performance issues are related to a supplier, to provide the individual responsible with the management of that supplier any evidence required to raise the issue


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