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Collections Specialist

2 months ago

Redditch, United Kingdom Pertemps Redditch Commercial Full time

The starting salary is £24,000 per annum but this will rise to £25,000 after 12 months. This is a full-time role working Monday to Friday 9am - 5pm.
This is a commercial collections role dealing directly with retrieving debt from businesses so previous B2B experience in collections or customer services would be a distinct advantage. I am looking for someone with a strong Customer Service or Collectionsbackground and who is very confident and assertive on the phone for this role.
Collections Specialist day to day duties will include the following:
*Implementing strategies to pull back debt as quickly as possible for the client
*Be able to use strong questioning and negotiation techniques to achieve your objective
*Use credit information obtained from both the debtor and client to formulate an effective collections strategy
*Effectively overcoming reasons for non payment.
*Establish, ‘Can’t Pay / Won’t Pay) situations and developing an effective collection strategy.
- Remaining compliant with industry regulations at all times.
- Providing high levels of customer service at all times to all customers.
- Updating the database with high levels of accuracy.
**Requirements**:
*Previous Customer Service experience
*Previous Debt Recovery or Collections experience
*Be confident and strong on the phone whilst remaining friendly and personable
- strong negotiation skills maybe an ex sales person who doesn’t want to sell but wants to find solutions for your customers.
If you think you have the skills and experience that we are looking for then please call Michelle Laight on or alternatively click APPLY.
**I would like to take this opportunity to wish you good luck in your job search

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