Customer Care Specialist

5 months ago

Redditch, United Kingdom Mindful Chef Full time

**Join Our Team at the UK’s Favourite Recipe Box**

Are you tired of the same old 9-5 routine and looking for something more exciting? If you're after a boring, traditional job, we're probably not the place for you. But if you want to be part of a vibrant, forward-thinking company, keep reading

We are Mindful Chef, the UK's favourite healthy-eating recipe box company and a proud B Corp committed to making a positive impact. We're on the hunt for a Customer Care Specialist to join our energetic, fun, and driven Customer Care team — a team we truly believe to be at the heart of everything we do.

**What we’re looking for?**

Are you adaptable, driven, and great at communicating? Are you passionate about going the extra mile to make customers happy? If so, you might be the perfect fit for us We need enthusiastic brand ambassadors who know our products inside out and are eager to deliver top-notch customer service. Whether you’ve worked in retail or another field, if you want to take your career to the next level, we want to hear from you.

**Your Role**

Problem-Solving: We work closely with our couriers and other business teams to resolve delivery issues and always find innovative solutions with a smile.

Goals: Help us maintain a customer satisfaction score of 95% and a Trustpilot score of 4.8 - because we aim to stay the UK’s no.1 recipe box doing this by hitting personal and team goals

**Working Hours**

Schedule: Sunday to Thursday, 9am-6pm (1 hour lunch-break)

Two days in the office (Tuesday and Wednesday - we believe in building in-person connections. These are the days we have our weekly all-hands meeting, and most of your colleagues are in), and three days optional working from home.

**Location**: Redditch

**You Are**
- Empathetic and patient with customer needs
- Ready to tackle new challenges and learn on the go
- Keen to improve relationships with the Mindful Chef community
- A creative problem-solver with a positive attitude
- Comfortable using multiple platforms daily

**Why Join Us?**

**Impact**: Through our partnership with One Feeds Two, we’ve donated over 19 million meals to schoolchildren in poverty—that's a whole lot of food

**Recognition**:We’ve won numerous awards and are backed by the world’s largest food and beverage company.

**Benefits**: Enjoy 38 days of holiday, flexible working, 6 months of maternity pay, a personal learning budget, 50% off all Mindful Chef products, a shiny MacBook, MC-branded swag, free food (breakfast, lunch and snacks) gym in the office and private health insurance through Vitality.

**Wellbeing**: Access to Mental Health First Aiders and a focus on your overall well-being as well as team-driven well-being activities such as move-athons, lunch and learns etc

**Continuous Support**:A personalised 1-1 training approach recognising that one rule doesn't fit all.

**Modern Tech**:We’re a Google and Slack business using Dixa to communicate with our customers and a custom-built platform to deal with them.

**Interview process**: we want to be completely upfront and honest. There will be a two-stage interview process so you know we're the right fit for you, and we know you're the right fit for us. You’ll also have the chance to speak to one of your potential colleagues to really get a feel for the team culture

**Equal Opportunities**
- At Mindful Chef, we embrace diversity and inclusion as a foundation that enriches our culture and fuels the success of our business. We are mindful of everyone’s differences and we take pride in the unique perspectives, experiences, and talents that each individual brings to our team._
- We are unafraid to tackle biases and challenge stereotypes, fostering an inclusive environment where everyone feels valued and empowered to contribute their personal strengths. Our commitment to diversity is not just a policy; it's a personal and collective responsibility that we take to heart._
- We believe that by being mindful of our differences, unafraid to confront barriers, and embracing the personal stories and journeys of our team members, we can achieve greater innovation, creativity, and harmony in the workplace. Together we celebrate diversity, and together, we are better._

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£26,400.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- On-site gym
- On-site parking
- Private medical insurance
- Work from home

Supplemental pay types:

- Bonus scheme

Application question(s):

- What is your notice period?
- Can you commute to Redditch 2x week?

Work Location: Hybrid remote in Redditch, B98 9DB

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