Customer Care Specialist

5 months ago


Redditch, United Kingdom Mindful Chef Full time

**Join Our Team at the UK’s Favourite Recipe Box**

Are you tired of the same old 9-5 routine and looking for something more exciting? If you're after a boring, traditional job, we're probably not the place for you. But if you want to be part of a vibrant, forward-thinking company, keep reading

We are Mindful Chef, the UK's favourite healthy-eating recipe box company and a proud B Corp committed to making a positive impact. We're on the hunt for a Customer Care Specialist to join our energetic, fun, and driven Customer Care team — a team we truly believe to be at the heart of everything we do.

**What we’re looking for?**

Are you adaptable, driven, and great at communicating? Are you passionate about going the extra mile to make customers happy? If so, you might be the perfect fit for us We need enthusiastic brand ambassadors who know our products inside out and are eager to deliver top-notch customer service. Whether you’ve worked in retail or another field, if you want to take your career to the next level, we want to hear from you.

**Your Role**

Problem-Solving: We work closely with our couriers and other business teams to resolve delivery issues and always find innovative solutions with a smile.

Goals: Help us maintain a customer satisfaction score of 95% and a Trustpilot score of 4.8 - because we aim to stay the UK’s no.1 recipe box doing this by hitting personal and team goals

**Working Hours**

Schedule: Sunday to Thursday, 9am-6pm (1 hour lunch-break)

Two days in the office (Tuesday and Wednesday - we believe in building in-person connections. These are the days we have our weekly all-hands meeting, and most of your colleagues are in), and three days optional working from home.

**Location**: Redditch

**You Are**
- Empathetic and patient with customer needs
- Ready to tackle new challenges and learn on the go
- Keen to improve relationships with the Mindful Chef community
- A creative problem-solver with a positive attitude
- Comfortable using multiple platforms daily

**Why Join Us?**

**Impact**: Through our partnership with One Feeds Two, we’ve donated over 19 million meals to schoolchildren in poverty—that's a whole lot of food

**Recognition**:We’ve won numerous awards and are backed by the world’s largest food and beverage company.

**Benefits**: Enjoy 38 days of holiday, flexible working, 6 months of maternity pay, a personal learning budget, 50% off all Mindful Chef products, a shiny MacBook, MC-branded swag, free food (breakfast, lunch and snacks) gym in the office and private health insurance through Vitality.

**Wellbeing**: Access to Mental Health First Aiders and a focus on your overall well-being as well as team-driven well-being activities such as move-athons, lunch and learns etc

**Continuous Support**:A personalised 1-1 training approach recognising that one rule doesn't fit all.

**Modern Tech**:We’re a Google and Slack business using Dixa to communicate with our customers and a custom-built platform to deal with them.

**Interview process**: we want to be completely upfront and honest. There will be a two-stage interview process so you know we're the right fit for you, and we know you're the right fit for us. You’ll also have the chance to speak to one of your potential colleagues to really get a feel for the team culture

**Equal Opportunities**
- At Mindful Chef, we embrace diversity and inclusion as a foundation that enriches our culture and fuels the success of our business. We are mindful of everyone’s differences and we take pride in the unique perspectives, experiences, and talents that each individual brings to our team._
- We are unafraid to tackle biases and challenge stereotypes, fostering an inclusive environment where everyone feels valued and empowered to contribute their personal strengths. Our commitment to diversity is not just a policy; it's a personal and collective responsibility that we take to heart._
- We believe that by being mindful of our differences, unafraid to confront barriers, and embracing the personal stories and journeys of our team members, we can achieve greater innovation, creativity, and harmony in the workplace. Together we celebrate diversity, and together, we are better._

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£26,400.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- On-site gym
- On-site parking
- Private medical insurance
- Work from home

Supplemental pay types:

- Bonus scheme

Application question(s):

- What is your notice period?
- Can you commute to Redditch 2x week?

Work Location: Hybrid remote in Redditch, B98 9DB



  • Redditch, United Kingdom Mindful Chef Full time

    **Customer Care Specialist FTC (3 month contract)** An exciting opportunity to join the UK’s most loved recipe box has arisen. As a proud **B Corp** we focus on using business as a force for good, balancing people and planet with profit. We are looking for a Customer Care Specialist to join our Customer Care team on a temporary basis. You will be happy...


  • Redditch, United Kingdom BOBST Full time

    **APPLY NOW** At BOBST we pride ourselves on the equipment we manufacture and the service we deliver to our customers. Our success is down to one thing - our PEOPLE. We recognise that they are the key to our continued accomplishments, and we have a very talented and experienced team at BGL. To recognise the contribution of our people, we offer a variety of...


  • Redditch, United Kingdom Mindful Chef Full time

    **MORE THAN JUST A JOB** An exciting opportunity to join the UK’s most loved recipe box has arisen. As a proud **B Corp** we focus on using business as a force for good, balancing people and planet with profit. We are looking for a Customer Care Specialist to join our Customer Care team. You will be happy working in a fast-paced & fun environment within a...


  • Redditch, United Kingdom Mindful Chef Full time

    **More Than Just A Job**: An exciting opportunity to join the UK’s most loved recipe box has arisen. As a proud **B Corp** we focus on using business as a force for good, balancing people and planet with profit. We are looking for a Customer Care Specialist to join our Customer Care team. You will be happy working in a fast-paced & fun environment within a...


  • Redditch, United Kingdom Mindful Chef Full time

    **More Than Just A Job**: Are you tired of the same old 9-5 routine and looking for something more exciting? If you're after a boring, traditional job, we're probably not the place for you. But if you want to be part of a vibrant, forward-thinking company, keep reading! We are Mindful Chef, the UK's favourite healthy-eating recipe box company and a proud B...


  • Redditch, United Kingdom Mindful Chef Full time

    **More Than Just A Job**: Are you tired of the same old 9-5 routine and looking for something more exciting? If you're after a boring, traditional job, we're probably not the place for you. But if you want to be part of a vibrant, forward-thinking company, keep reading! We are Mindful Chef, the UK's favourite healthy-eating recipe box company and a proud B...


  • Redditch, Worcestershire, United Kingdom Active Care Group Full time

    At Active Care Group, we're committed to delivering exceptional care and support to individuals with complex needs. We're seeking a dedicated Care Specialist to join our team and make a meaningful difference in the lives of our clients.About the RoleThis rewarding position involves providing personalized support to a female client with a spinal cord injury...


  • Redditch, United Kingdom Mindful Chef Full time

    **More Than Just A Job**: An exciting opportunity to join the UK’s most loved recipe box has arisen. As a proud **B Corp** we focus on using business as a force for good, balancing people and planet with profit. We are looking for a Customer Care Specialist to join our Customer Care team. You will be happy working in a fast-paced & fun environment within a...


  • Redditch, Worcestershire, United Kingdom Cera Care Full time

    About the RoleWe are seeking a compassionate and dedicated Care Assistant to join our team at Cera Care. As a Care Assistant, you will play a crucial role in providing high-quality care and support to our clients in their own homes.ResponsibilitiesAssist with personal care, including continence support, washing, and dressing.Manage medications and provide...

  • Care Assistant

    4 weeks ago


    Redditch, Worcestershire, United Kingdom Active Care Group Full time

    Active Care Group is seeking a dedicated Care Assistant to join our team in providing exceptional care to our clients.About the Role:This is a fantastic opportunity to work as a Support Professional in a dynamic and supportive environment, where you will be responsible for providing personal care and support to our clients with complex health needs.Key...

  • Care Assistant

    4 weeks ago


    Redditch, Worcestershire, United Kingdom Active Care Group Full time

    Active Care Group is seeking a dedicated Care Assistant to join our team in providing exceptional care to our clients.About the Role:This is a fantastic opportunity to work as a Support Professional in a rewarding and challenging environment. As a Personal Care Worker, you will be responsible for providing high-quality care to our clients in their own...

  • Care Assistant

    3 weeks ago


    Redditch, Worcestershire, United Kingdom Active Care Group Full time

    Supporting Complex Care Needs in the HomeWe are seeking a compassionate and flexible Support Worker to join our team at Active Care Group. As a Support Worker, you will be responsible for providing high-quality care and support to our clients with complex health needs in their own homes.Key Responsibilities:Providing personal care and support to clients with...


  • Redditch, United Kingdom Cera Care Full time

    Have you ever thought you’d make a great Professional Carer, but were put off because you don’t have qualifications or care experience? Well, think again. Because when it comes to experience, you probably have the best kind already, and that’s life experience. Life’s given you some special qualities. **Patience, good humour, compassion**. You care...

  • Care Assistant

    4 weeks ago


    Redditch, Worcestershire, United Kingdom Active Care Group Full time

    Active Care Group is seeking a dedicated Care Assistant to support a female client with a spinal cord injury and complex health needs in her own home.This role involves providing personal care, medication management, moving and handling, and clinical equipment support.No previous experience is required, as full training, shadow shifts, and ongoing support...

  • Care Assistant

    4 weeks ago


    Redditch, Worcestershire, United Kingdom Active Care Group Full time

    Supporting IndependenceWe are seeking a dedicated Care Assistant to join our team at Active Care Group. As a Care Assistant, you will play a vital role in supporting our clients with spinal cord injuries, acquired brain injuries, and complex health needs to live independently in their own homes.About the RoleThis is a rewarding opportunity to make a real...


  • Redditch, Worcestershire, United Kingdom Active Care Group Full time

    We are seeking a dedicated and compassionate Care Professional to join our team at Active Care Group, one of the UK's leading providers of complex care. As a Support Worker, you will play a vital role in supporting adults with spinal cord injury, acquired brain injury, and complex health needs to live independently in their own homes.About Active Care...


  • Redditch, Worcestershire, United Kingdom Cera Care Full time

    About the RoleWe are seeking a compassionate and dedicated Compassionate Homecare Specialist to join our team in Redditch. As a Care Assistant, you will play a vital role in providing exceptional care and support to our clients in their own homes.


  • Redditch, Worcestershire, United Kingdom Barrie Bookkeeping & Payroll Solutions Limited Full time

    Job Title: Care Support SpecialistThis role is ideal for an individual who is compassionate, reliable, and flexible. As a care support specialist, you will provide social support, domestic duties, and personal care to a 48-year-old female in Redditch. The ideal candidate should have good relationship-building skills and be able to work independently with...


  • Redditch, Worcestershire, United Kingdom beBee Professionals Full time £50,000 - £80,000

    We are seeking a skilled and compassionate Dental Care Specialist to provide high-quality dental care to our patients. The ideal candidate will have a degree in Dentistry and a valid license to practice in Ireland. Responsibilities include performing dental examinations, cleanings, fillings, and other routine dental procedures, as well as providing patient...


  • Redditch, Worcestershire, United Kingdom Affinity Care Recruitment Full time

    About the roleResidential Support Worker | Redditch | Salary £22000-£25000We are currently recruiting for three Residential Support Workers for a well-established company that focuses on Children's Care within Redditch.About The CompanyThe company is a renowned name within the Residential Children's Sector. They are an ambitious group where their goal is...