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Assistant Energy Officer/project Assistant

4 months ago

Truro, United Kingdom Community Energy Plus Full time

We are looking for Assistant Energy Officers/Project Assistants to work with our Energy Advice team to deliver a range of projects tackling fuel poverty across Cornwall.

Are you a people person, who is enthusiastic about supporting residents to improve their circumstances? If you are interested in making a difference in your community and looking for a way to use your people and administrative skills in a role that has a real impact, then our Assistant Energy Officer role is for you.

**Our Assistant Energy Officers**:

- Are committed to helping people
- Have an approachable outlook and ability to communicate with people of all backgrounds
- Are flexible and take a collaborative approach to teamwork, and
- Are prepared to learn new skills around fuel poverty and domestic energy efficiency.
- Have a passion to work addressing the big issues in Cornwall of social justice and responding to the impacts of the climate and ecological emergencies.

If you want to work with a team of like-minded people, committed to making a difference within our communities, and in a supportive working environment, please make contact.

**Essential Skills and experience**
- Working in a customer service environment.
- Ability to work well under pressure and manage time effectively.
- Supporting multiple colleagues to meet agreed deadlines and targets.
- Providing information accessibly in person, on the phone and by other online channels.

**Qualifications & knowledge**
- Minimum of 5 GCSE grades 9 to 4 (A*to C equivalent) including literacy and numeracy, or substantial work experience.
- Desirable: Administration or customer care qualifications / training.

**The Important Details**:
**Contract**: Full time role, but we are open to part time arrangements with the right individuals.

**Duration**: Initially, a fixed term contract (3-month probationary period) but open to making a permanent role, dependent on project funding.

**Location**: At the Community Energy Plus office in Truro, although a mix of office

**Salary**: £22,956 per year, pro-rata depending on the number of hours worked

**Start Date**: As Soon As Possible

Pay: £22,956.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Truro, TR4 9NY: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please tell us about your experience of working in a customer service environment.
- Do you have knowledge of energy efficiency or home improvement projects?
- Do you have knowledge of the welfare benefit system?
- Are you confident in providing information accessibly in person, on the phone and by other media?

**Education**:

- GCSE or equivalent (preferred)

Work Location: Hybrid remote in Truro, TR4 9NY

Reference ID: AEAPA-CEP240424