Assistant Energy Officers/project Assistants

3 weeks ago


Truro, United Kingdom Community Energy Plus Full time

We are looking for Assistant Energy Officers/Project Assistants to work with our Energy Advice team to deliver a range of projects tackling fuel poverty across Cornwall.
Are you a people person, who is passionate about supporting residents to improve their circumstances? If you’re interested in making a difference in your community and looking for a way to use your people and administrative skills in a role that has a real impact, then our Assistant Energy Officer role is for you.
Our Assistant Energy Officers:

- Are committed to helping people
- Have an approachable outlook and ability to communicate with people of all backgrounds
- Are flexible and take a collaborative approach to teamwork, and
- Are prepared to learn new skills around fuel poverty and domestic energy efficiency.

Person Specification: Assistant Energy Officer
The primary purpose of the role:
To support Community Energy Plus’s Project Manager and Energy Advisers in the delivery and administration of a range of projects supporting residents.
Attributes / competencies
- Friendly, with excellent interpersonal skills and a sympathetic manner.
- Able to work well in a team.
- Able to remain calm and solution focused when supporting residents in vulnerable circumstances, who may be distressed.
- Methodical, organised, and self-motivated.
- Strong administrative skills with good attention to detail.
- Proactively identifies potential issues and offers solutions.
- A competent user of Microsoft Office, (Word, Excel, Teams, and Outlook).

Essential Skills and experience
- Working in a customer service environment.
- Ability to work well under pressure and manage time effectively.
- Supporting multiple colleagues to meet agreed deadlines and targets.
- Providing information accessibly in person, on the phone and by other media.

Desirable Skills and experience
- Energy efficiency or home improvement projects.
- Providing advice to residents or clients.
- Knowledge of the welfare benefit system.

Qualifications & knowledge
- Minimum of 5 GCSE grades 9 to 4 (A*to C equivalent) including literacy and numeracy, or substantial work experience.
- Desirable: Administration or customer care qualifications / training.

The Important Details:
Contract: Full time role, but we are open to part time arrangements with the right individuals.
Duration: Initially, a fixed term contract (4-month probationary period) until 31st March 2023

**Salary**: £20,433 per year, pro-rata depending on number of hours worked
Start Date: As soon as possible

**Salary**: £20,433.00 per year

**Benefits**:

- Company events
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Please tell us about your experience of working in a customer service environment.
- Do you have knowledge of energy efficiency or home improvement projects?
- Do you have knowledge of the welfare benefit system?
- Are you confident in providing information accessibly in person, on the phone and by other media?

**Education**:

- GCSE or equivalent (required)

Work Location: Hybrid remote in Truro, TR1 2SJ

Reference ID: AEOPA-CEP001



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