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2nd / 3rd IT Support Engineer. Hybrid. Big Culture
4 months ago
What is the last thing you learned? Are you surrounded by a team that can help you grow and excel in your career, broadening your knowledge daily? Are you looking for a new challenge that can really help you succeed in your technical IT career?
Are you self-motivated, ambitious, forward-thinking, and driven by delivering a high-quality service to clients? Then this could be the change you want with the company you need to be with.
We have a lot to offer and would love to chat if you are an experienced IT Support Engineer (both 2nd and 3rd line level) or Technical Consultant, either ready to explore new opportunities, or just interested in what IT Managed Solutions done the right waylooks like
**Role Info**:
**2nd / 3rd IT Support Engineer**
**Hybrid Working - Remote working 2 Days / Chertsey, Surrey HQ Based Plus Field Client Site Work 3 Days**
**£30,000 - £50,000 + Base Salary + Overtime + Bonus (£30,000 - £40,000 for Tier 2, £40,000 - £50,000 for Tier 3)**
Plus Comprehensive Benefits & Perks inc Socials & Monthly Kudos Incentives + 9-5
Working Hours
Product / Service: Technology Infrastructure consultancy. Managed Solutions Provider
Pedigree: Highly-profitable. Strong brand enquiry. Service centric. Growing Year on Year. 99% of clients would recommend us.
Clients Include: Bupa, Sainsbury's, Midwich, Otsuka Pharmaceutical, NCP, Microsoft.
Culture: Confidence, Community and Integrity.
Partnerships: Dell. VMWare. Microsoft. Citrix. PaloAlto Networks.
Team: 100 incredible nationwide colleagues led by hands-on senior management team who care about you
**Our Story**:
In 2009 our founders Sam and Rupert saw an opportunity to create a more transparent & dynamic technology consultancy; one that did things properly, treated customers the right way and was built around an awesome people-first culture. 13 years on the businessis a trusted business partner delivering IT services and solutions across all industry sectors; and is on track to hit £20 million turnover this year.
With continued demand for our services plus in-house IP-owned cloud tech we have created (StorARCH), we plan to become a £100 million business within 5 years.
With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.
Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.
**The 2nd / 3rd IT Support Engineer Role**:
It will also be your function to assist the junior team with mentoring on both technical and process matters.
**About You**:
+ Experience in a similar IT Support or IT Consulting role
+ 2nd line - Experience of some or all: Microsoft Windows Desktop / Server Operating Systems, MS Office Suite 2013-2019, Exchange, Skype for Business, Teams Telephony, Active Directory, Firewalls (Palo Alto), Citrix XenApp, Microsoft 365, VMWare, vSphere, Hyper-V,SAN, Zerto, Citrix, SQL Server, Aruba/Extreme Wireless, PRTG network monitoring
+ Virtualisation practices from a build, install, configure level through to standard support
+ A good grasp of TCP/IP networking and troubleshooting
+ The ability to install and decommission a range of hardware Including laptops, printers, PCs, monitors, servers and racks
+ 3rd line - Backup Product Sets such as Veeam and Asigra. Leading migration projects
+ Great communication skills (in person and via telephone), excellent written and spoken English is essential
+ Personable, with the ability to build rapport with team of IT technicians, colleagues & client IT departments
+ Must be capable of learning a new customer network rapidly. Training and time will be given to absorb such material, but the ability to learn and adapt quickly is a must
+ Strong academic background - a Bachelor's degree or related IT qualifications would be highly desirable but not essential
+ HQ in Chertsey (Surrey) 3 days per week based with occasional travel to client sites in or around London during secondments
+ Valid UK driving licence is essential.
The role is 9.00am
- 5.00pm Monday to Friday. Engineers will also work on a rotating out of hours / on-call basis.
**What we offer in return**:
+ £30,000 - £40,000 for Tier 2, £40,000 - £50,000 for Tier 3
+ 4% Employer Pension Contribution
+ Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
+ Employee Assistance Programme
+ Private Medical Insurance (applicable after 5 years' service)
+ Learning and Development Programme, aimed to support Career Progression
+ Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
+ Long Service Recognition Awards for 5, 10, 15 years+
+ Complimentary Breakfast Available (8am - 9am Mon to Fri)
+ Complimentary Tea/Coffee and Fresh Fruit Available All-day
+ Fully Stocked Beer/Wine Fridge for Friday After Work Drinks
+ Discounted Corporate Gym Membership
+ Cycle to Work Scheme
+ Shower Facilities
+ Free Private Car Park
+ Staff Break Out Room with Pool Table
+ Modern, Open Plan, Office Environment
+ Quarterly Company-Funded Social Events
+ Company-Funded (Voluntary) Participation in our Charity Events
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