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IT Service Delivery Manager
2 months ago
We are seeking a highly skilled 3rd Line Support Engineer to join our team at Premier Group Recruitment. As a key member of our IT department, you will be responsible for providing advanced technical support to our clients.
Key Responsibilities:
- Provide 3rd line support for Microsoft 365 and in-house O365 cloud environments
- Implement and manage ITIL methodology to ensure efficient service delivery
- Collaborate with the 2nd line team to resolve complex technical issues
- Administer Windows Servers and manage VMWare, Active Directory, and policy management
- Support Microsoft Exchange and work in single tenant multi-domain environments
- Implement and migrate cloud infrastructure to meet business needs
- Stay up-to-date with the latest technology trends and best practices
Requirements:
- Proven experience in 3rd line support and cloud infrastructure management
- Strong understanding of ITIL methodology and Change Management
- Excellent problem-solving and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
