Field Coordinator

7 months ago


Bolton, United Kingdom Conexus Recovery Full time

Responsibilities:

- Provide administrative support to field staff and management
- Perform data entry and maintain accurate records
- Assist with scheduling and coordinating appointments and meetings
- Prepare and distribute reports, memos, and other documents
- Manage office supplies and inventory
- Answer phone calls and respond to inquiries in a professional manner
- Maintain confidentiality of sensitive information
- Assist with basic bookkeeping tasks using QuickBooks
- Organize and maintain files and documentsConexus Recovery is one of the leading debt recovery agency in UK Mainland and Northern Ireland and works on behalf of Utility Companies. Due to our outstanding reputation in this area, we have gone from strength to strength resulting in ongoing expansion and therefore more opportunities to join our exciting company.

Working hours are: 35 hours per week, Monday to Friday between 8am - 5pm, with 1 hour for lunch.

All Employees are entitled to 22 days Annual Leave (Plus Bank Holidays), and are entitled to Private Medical Health Care and our Pension Scheme.

Salary £22,000 per annum (increased to £23,500p/a upon successful probation period)

**General Duties**:

- Responsible for assisting Field Operation Manager Field Support Team and Agents in administration tasks, scheduling, communications and client relations.
- Administrations tasks include but are not limited to: Managing Agents in relation to plan completion performance on a daily basis, maintaining and monitoring accounts to completion.
- Primary function in supporting the day to day administration, and assist Agents in all tasks related to performance and implementation.

**Primary Responsibilities**:

- Dealing with Agent queries and problems
- Coordinating agents on agent stationary and marketing materials
- coordinate the agents accounts and travel arrangements
- Audio Listening, reviewing Agents doorstep visits for quality checking purposes and to highlight if any training or support is needed
- Assist with training requirements and troubleshooting device issues
- Supporting other departments for admin and post

**We are looking for someone who has**:
Excellent phone communication skills as there will be a large amount of calls made to our field agents for progress updates, support and assistance purposes.

Strong PC skills e.g. Word, Excel, PowerPoint and MS Outlook. Knowledge of Excel is critical.

Extremely detail orientated / ability to recall information quickly and ability to effectively prioritize workflow.

Must be able to work on their own but seek guidance when needed

High standards of ethics and confidentiality to handle sensitive information

**Requirements**:

- Proficient in using Google Suite (Docs, Sheets, Slides, etc.)
- Strong data entry skills with a high level of accuracy
- Excellent organizational skills and attention to detail
- Familiarity with QuickBooks or other accounting software is a plus
- Ability to type accurately and efficiently
- Previous experience in clerical or administrative roles preferred
- Comfortable working in a computerized office environment
- Strong communication skills, both written and verbal
- Professional phone etiquette

**Salary**: From £22,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 1 year (required)
- Phone etiquette: 1 year (preferred)

Work Location: In person



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