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Customer Service Advisor

4 weeks ago

Dungannon, United Kingdom Donnelly Group Full time

Here at Donnelly Group we are recruiting for a motivated Jaguar Landrover Service Advisor to join our award winning retailer of the year team, at our Dungannon showroom.

You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.

**About the role**:
You will welcome all customers to the department, organise department bookings for service. You will also assist the Parts function on holiday and absence dealing with customer requests and phone-calls.

The role also involves prospecting for Service Work to encourage customers of special offers available to them. You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department.

This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.

This role involves co-ordinating with the Sales teams, Workshop, Parts and Service.

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

Donnelly Group is an equal opportunites employer

The company reserves the right to expand the short listing criteria to facilitate the short listing process

What you will need

Required criteria
- Knowledge of vehicle parts would be advantageous;
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent organisation and time management skills
- Computer Literature and a working knowledge of Kerridge is preferable
- Professionally presented and posses a good work ethic;
- A full driver’s licence as driving duties is involved.
- At least 2 years experience in a similar customer service role

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