Customer Service Assistant

2 weeks ago


York, United Kingdom Charterhouse Recruitment Services Full time

**CUSTOMER SERVICE ASSISTANT**

This is a great opportunity to join a successful insurance company, you will be part of a team environment offering quality products. You will provide superior customer service to policy holders dealing with general enquires about their policy also providing full policy administration.

**YOUR NEW JOB...**

**THE ROLE...**
- Receive and answer customer questions and resolve customer requests
- Coordinate service for customers using various means to resolve the customer concerns
- Maintain and update customer account records as needed
- Co-ordinate with immediate supervisor or other personnel as needed to resolve complaints or issues
- Updating current records accurately
- Full policy administration

**THE IDEAL PERSON...**
- Excellent communicator both written and verbal
- Outstanding level of accuracy and attention to detail
- Self-motivated with an ability to accomplish results in a quick yet professional manner
- Financial services background would be ideal

**WHAT'S ON OFFER....**

**Salary**: £10.50 per hour

Part-time - 3 full days 9-5pm or would consider full-time

For full-tme hours hybrid could be offered once trained

Annual Bonus on company performance

Working hours: Mon
- Fri 9:00am
- 17:00pm

Holidays: 22 days plus Bank Holidays increasing with service

After 6 months invited to benefit scheme or £1,100 FTE added to salary

Excellent pension scheme

Excellent career path progression

Parking

Fun social events


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