Customer Service Executive
4 weeks ago
Due to the continued and exciting growth of one of our clients we are currently recruiting for a Customer Service Executive for their growing team. Based in the York Ring Road.
You will be responsible for servicing inbound phone calls and engaging with prospective and existing customers by explaining the full benefits of the product range and services to grow the business.
Salary between £21-23,000 plus opportunity for bonus. Working 37.5 hours a week majority of the time will be 9-5.30 with the occasional Saturday or later shift.
**Duties and Responsibilities:**
- To provide first class customer service to prospective and existing customers.
- To work proactively in order to maximise brand reputation and sales revenue through effective conversations.
- Maximise up-selling and cross-selling opportunities.
- Effectively handle inbound customer enquiries and pro-actively respond and provide solutions.
- Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary.
- Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed.
**Experience required**:
- Excellent customer service skills
- Upselling experience desirable
- Excellent telephone manner.
- Able to multi-task.
- Drive to achieve KPI’s and SLA’s.
- Possess excellent communication skills, both verbal and written.
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