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4 weeks ago
**CUSTOMER SERVICE ADVISOR - 5 MONTH CONTRACT**
- 11ph
- Monday - Friday - 9am - 5:30pm
- To start on the 14th April
The purpose of this position is to deliver a first-rate experience to our customers
**Your key responsibilities are to**:
- Be the first point of contact for customers when they require support before and whilst on tour.
- Issuing booking confirmations.
- Processing web bookings.
- Resolving queries.
- Supporting the administration of holiday cancellations.
- Discussing other available options with customers.
- Booking UK rail and hotel requirements to enhance the customers’ experience.
- Arranging visas.
- Carrying out mobility checks to ensure customers’ mobility expectations are met.
**The characteristics required to be successful are**:
- Proven experience of working in a customer service environment.
- Strong desire and passion to deliver an amazing customer experience.
- Excellent verbal and written communication skills.
- Able to quickly develop strong relationships.
- Able to work to tight deadlines with strong attention to detail and accuracy.
- Able to demonstrate an engaging and enthusiastic interest in travel.
- Creative in solving problems.
- Good time management and prioritisation skills.
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