Customer Service Advisor

2 months ago


York, United Kingdom Charterhouse Recruitment Services Full time

**CUSTOMER SERVICE ADVISOR - 5 MONTH CONTRACT**

Are you IMMEDIATELY AVAILABLE? Looking for opportunities in YORK CITY CENTRE? How about a 5 month project to see you though till the end of September.

We are working with a fantastic company based in York city centre who are looking for Customer Service Executives to join their friendly team.
- 11ph
- Monday - Friday - 9am - 5:30pm
- To start on the 24th April (interviews held 20th April)

The purpose of this position is to deliver a first-rate experience to our customers

**Your key responsibilities are to**:

- Be the first point of contact for customers when they require support before and whilst on tour.
- Issuing booking confirmations.
- Processing web bookings.
- Resolving queries.
- Supporting the administration of holiday cancellations.
- Discussing other available options with customers.
- Booking UK rail and hotel requirements to enhance the customers’ experience.
- Arranging visas.
- Carrying out mobility checks to ensure customers’ mobility expectations are met.

**The characteristics required to be successful are**:

- Proven experience of working in a customer service environment.
- Strong desire and passion to deliver an amazing customer experience.
- Excellent verbal and written communication skills.
- Able to quickly develop strong relationships.
- Able to work to tight deadlines with strong attention to detail and accuracy.
- Able to demonstrate an engaging and enthusiastic interest in travel.
- Creative in solving problems.
- Good time management and prioritisation skills.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.



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