Training Administrator

1 week ago

Rotherham, United Kingdom G4S Full time

Location: South Yorkshire, Rotherham

**Salary**: £20,000 - £22,000
Posted: 17 Feb 2023
Closes: 17 Mar 2023

**Job Type**: Full Time and Permanent
Business Unit: UK Facilities Management
Region / Division: UK & Ireland
Reference: 13299

**Role Responsibility**:
**TRAINING ADMINISTRATOR**

**Customer Contact Centre, Wath-upon-dearne, Rotherham S63 7ER**

**£20,000 - £22,000 per annum**

**40hrs, Full Time, Permanent**

**Excellent company benefits including Pension Scheme**

**About Us**

G4S and Allied Universal came together in 2021 to create a global business which is now the world’s leading integrated security and facility services company. We offer our employees an immense range of exciting and rewarding long term career opportunities.

We deliver through teamwork and always act with integrity. Our caring culture puts people and safety first. With clients from the public and private sectors including schools and government sites, we assist a wide range of organisations and offer bespoke solutions. Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients.

If you believe in our values as much as we do and would like a job that makes a difference, then this is an exciting opportunity.

**About the Role**

We are looking for a Training Administrator to join our team working in the Training and Quality sector of the business based in our Customer Contact Centre in Wath-upon-Deane, Rotherham.

Reporting to the Training, Quality and Engagement Manager, as a Training Administrator you will be responsible for providing business administration support to the team who deliver the Phase 2 Contact Centre Contract Training and Quality obligations.

**Some of the Key Responsibilities of this role will include**:
**People**
- Embraces and models G4S values and behaviours.

**Business Administration (Training and Quality)**
- Schedule training courses through discussion with participants, line managers, suppliers and the wider L&D team, ensuring maximum utilisation of resources e.g. training rooms.
- Publicise training events and act as point of contact for all delegates and LDOs.
- Manage the L&D inbox, and other incoming queries.
- Training events administration e.g. printing, room set-ups, meeting and greeting delegates.
- Manage course attendance, liaising with recruitment/line management for non-attendance.
- Administration of the training attendance records on relevant systems. Ensuring data is accurate.
- Digital learning systems administration e.g. adding users, running reports etc.
- Manage the mandatory training compliance and create effective ways to communicate user participation requirements.
- Evaluate the effectiveness of development activities through analysing participant feedback.
- Provide projects and meetings support e.g. taking minutes or notes.

**General**
- Support the Training, Quality and Engagement function as needed.
- Support with business administration duties across the Contact Centre - covers for other business administration support colleagues.
- Will offer communications cover and distribution in Communications and Engagement leads absence.
- Maintains CCC distribution lists by role, skill etc for onward communication distribution.

**Corporate Responsibility**
- Ensure compliance with applicable environmental, health, safety, and other regulatory rules and regulations.
- Ensure all Health & Safety training and actions are undertaken as applicable to your area of responsibility.
- Ensure all G4S policies and standards are always observed, and that mandatory training is up to date.
- Liaise and work collaboratively with key stakeholders in the business and other operational departments, as appropriate.

**Essential Criteria**:

- Expected to have sound administration experience.
- Work effectively in a team.
- Strong planning and organising skills with attention to detail are essential.
- Must be able to manage your own workload to meet deadlines.
- Effective communication skills together with an excellent customer service ethos.

**About you**

We are looking for a highly motivated Administrator, with the ability to be resilient, confident with a tenacious can-do attitude, to work as a team to support logístical and participant needs for upcoming training events.

It is important to have the motivation to work on your own initiative, as well as the hunger to work as a team player in collaboration with other departments.

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