Administration & Telephony Assistant - Part-time

5 months ago

Sheffield, United Kingdom Thompsons Solicitors Full time

We have a fantastic opportunity for an effective, timely and comprehensive telephony and administrative assistant to join our call centre team in our Sheffield office.

This is a Part Time position, working two full days (9:00am - 17:00pm). Ideally Wednesday or Thursday and Friday.

With a passion for administration and supporting colleagues, you will take pride in delivering a first-class service to the teams within the branch and nationally. To ensure you thrive in the role, we will provide you with structured supervision and coaching to help you learn and develop within a commercial setting.

**Key Requirements**
- Perform general clerical and administrative tasks as required within the team
- Opening and sorting any post received into the unit, including logging this on our systems, if required
- On occasion, you will be taking telephone queries from our union members and forwarding the details onto the relevant colleagues - this is purely based on overflow calls and part of supporting your call centre colleagues
- Dealing with tasks within our system in accordance with the firm’s procedures (you will get full training on our systems)

**About You**
- Working knowledge of office equipment
- Proficiency in MS Office (MS Excel, MS PowerPoint and Outlook)
- Excellent time management skills and the ability to prioritise work
- Attention to detail and problem-solving skills
- Able to work of own initiative and is always willing to learn
- Excellent written and verbal communication skills
- Previous experience of working within an office environment is desirable however full training will be provided in the role

Thompsons has been fighting for the injured and mistreated for over a century, using the law to keep people safe and change lives for the better.

Leading civil rights lawyer, Harry Thompson, established Thompsons Solicitors in 1921 with a vision to use the law to provide protection for working people. Today, that vision lives on in our expert litigation teams who together form the most experienced personal injury and employment practice in the UK.

Throughout our history, we have been involved in every major fight against unfair working practices - and we are still doing it today.

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