1st Line Support

3 days ago


Middlesbrough, United Kingdom Imperial Workforce Full time

**1st Line Support**

Imperial Professionals are delighted to announce that we are working in partnership with a Food Manufacturer who are recruiting for a member of the 1st Line Support on a Permanent basis.

**Salary**: Up to £20,000 per annum

Contract Type: Permanent

Location: Middlesbrough

Hours: Full Time

**Job Purpose**

Part of a dynamic team providing advanced Information Technology systems engineering support both hardware and software to all Sites.

**Responsibilities**:

- Manning the helpdesk
- Taking Helpdesk phone queries
- Being the first point of contact for any IT support issues
- Hands on Laptop/PC and Printer support
- Logging any IT issues and production of IT documentation
- Some site-to-site travel between our sites

**Essentials**:

- Tablet and mobile device support
- Basic network troubleshooting
- Administering Microsoft Active Directory, Exchange Server & Office 365
- Exceptional Customer Service
- A relevant degree - Desirable



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