3 Line Support Engineer

7 days ago

Middlesbrough, United Kingdom NRG. Full time

Job Title: 3rd Line IT Support Engineer
Salary: Competitive, based on experience
Contract: Full-time, Permanent

Are you a tech-savvy problem solver with expertise in Microsoft technologies, networking, virtualization, and cloud solutions?

Join our client’s dynamic IT team as a 3rd Line IT Support Engineer , where you'll play a pivotal role in maintaining, troubleshooting, and optimizing complex IT environments for clients.

Provide expert-level support and resolution for escalated IT issues across a diverse client base.
Manage and maintain Microsoft technologies, including Active Directory, Group Policies, and Microsoft 365.
Design, implement, and troubleshoot networking solutions, including VLANs, firewalls, VPNs, and switches.
Administer and optimize cloud environments, particularly Microsoft Azure.
Collaborate with 2nd Line Support to streamline issue escalation and resolution processes.
Perform regular system audits, updates, and maintenance tasks to ensure security and performance.
Contribute to IT projects, such as migrations, infrastructure upgrades, and disaster recovery planning

Proven experience in a 3rd Line IT Support role or similar senior technical position.
Microsoft Active Directory and Group Policy Management.
Networking protocols (TCP/IP, DNS, DHCP) and hardware configuration.
Relevant certifications such as Microsoft Certified: Azure Administrator, VMware VCP, or CCNA (preferred but not mandatory).

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