Third Line Support Engineer

7 days ago

Middlesbrough, United Kingdom NRG. Full time

Job Title: 3rd Line IT Support Engineer

Location: Teeside

Salary: Competitive, based on experience

Contract: Full-time, Permanent

Are you a tech-savvy problem solver with expertise in Microsoft technologies, networking, virtualization, and cloud solutions?

Join our client’s dynamic IT team as a 3rd Line IT Support Engineer , where you'll play a pivotal role in maintaining, troubleshooting, and optimizing complex IT environments for clients.

Key Responsibilities:

  • Provide expert-level support and resolution for escalated IT issues across a diverse client base.
  • Manage and maintain Microsoft technologies, including Active Directory, Group Policies, and Microsoft 365.
  • Oversee and support virtualization platforms, such as VMware and Hyper-V.
  • Design, implement, and troubleshoot networking solutions, including VLANs, firewalls, VPNs, and switches.
  • Administer and optimize cloud environments, particularly Microsoft Azure.
  • Collaborate with 2nd Line Support to streamline issue escalation and resolution processes.
  • Perform regular system audits, updates, and maintenance tasks to ensure security and performance.
  • Contribute to IT projects, such as migrations, infrastructure upgrades, and disaster recovery planning

What You’ll Bring:

  • Proven experience in a 3rd Line IT Support role or similar senior technical position.
  • Strong expertise in:
  • Microsoft Active Directory and Group Policy Management.
  • Networking protocols (TCP/IP, DNS, DHCP) and hardware configuration.
  • Virtualization platforms: VMware, Hyper-V.
  • Azure administration and cloud integration.
  • Excellent troubleshooting skills and ability to work under pressure.
  • Strong communication skills to liaise with both technical and non-technical stakeholders.
  • Relevant certifications such as Microsoft Certified: Azure Administrator, VMware VCP, or CCNA (preferred but not mandatory).

For more information or to apply, click Apply Now and a member of our team will be in touch.

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