Third Line Support Engineer
7 days ago
Job Title: 3rd Line IT Support Engineer
Location: Teeside
Salary: Competitive, based on experience
Contract: Full-time, Permanent
Are you a tech-savvy problem solver with expertise in Microsoft technologies, networking, virtualization, and cloud solutions?
Join our client’s dynamic IT team as a 3rd Line IT Support Engineer, where you'll play a pivotal role in maintaining, troubleshooting, and optimizing complex IT environments for clients.
Key Responsibilities:
- Provide expert-level support and resolution for escalated IT issues across a diverse client base.
- Manage and maintain Microsoft technologies, including Active Directory, Group Policies, and Microsoft 365.
- Oversee and support virtualization platforms, such as VMware and Hyper-V.
- Design, implement, and troubleshoot networking solutions, including VLANs, firewalls, VPNs, and switches.
- Administer and optimize cloud environments, particularly Microsoft Azure.
- Collaborate with 2nd Line Support to streamline issue escalation and resolution processes.
- Perform regular system audits, updates, and maintenance tasks to ensure security and performance.
- Contribute to IT projects, such as migrations, infrastructure upgrades, and disaster recovery planning
What You’ll Bring:
- Proven experience in a 3rd Line IT Support role or similar senior technical position.
- Strong expertise in:
- Microsoft Active Directory and Group Policy Management.
- Networking protocols (TCP/IP, DNS, DHCP) and hardware configuration.
- Virtualization platforms: VMware, Hyper-V.
- Azure administration and cloud integration.
- Excellent troubleshooting skills and ability to work under pressure.
- Strong communication skills to liaise with both technical and non-technical stakeholders.
- Relevant certifications such as Microsoft Certified: Azure Administrator, VMware VCP, or CCNA (preferred but not mandatory).
For more information or to apply, click Apply Now and a member of our team will be in touch.
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