Appeals & Quality Officer - Level 2
3 weeks ago
_**Are you an expert in business rates processing? Do you have previous experience handling business billings & recoveries?**_
I am searching for an **experienced Appeals & Quality Officer (AQ Officer), **to join a repeat client who is a leading business service provider to public and private sector organisations throughout the UK. My client specialises in a wide rangeof services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services - with the aim to work in partnership with clients & assist them in becoming more efficient.
**Main duties**:
- To perform quality checks on a range on business rates processes/decisions across all accounts, locations and work types
- To provide remote support & training to NNDR employees via Querylog requests
- To support the maintenance and development of KHUB Business Rates section
- To support the evaluation of the impact of new legislation
- To respond to disputes and handle appeals where required
- To accurately input the outcomes of your reviews and checks, and make superseding or revising decisions on the relevant back office system
- To provide written reports of training outcomes, with recommendations and analysis
**Key Requirements**:
- **MUST** have Business Rates processing experience to a **high** degree of accuracy and performance
- **MUST** have previous experience in both business billings & recovery
- **MUST **demonstrate a positive commercial awareness centred towards the achievement of collection targets
- **MUST**have good knowledge of current legislation and good practice relating to Business Rate processing
- **MUST**beable to communicate and impart information in a clear and meaningful way to internal and external service users via a wide range of means including individual, workshop groups, webinar and teams
- **MUST** be able to demonstrate a pragmatic and measured approach to dealing with circumstances where there may be conflicting information or opinions
**Benefits**:
- Fully **REMOTE** working with flexi hours
- 25 days holiday
- Life assurance 4 x salary
- Defined contributory pension scheme
- Employee rewards scheme
- Employee assistance programme
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