Complaints Support Officer

2 weeks ago


Petersfield, United Kingdom Norse Group Full time

**Complaints Support Officer**
**Salary £21,342**
**37 Hours per week**

East Hampshire Norse is currently recruiting for a complaints Support Officer to join our team at Bedford Road in Petersfield.

This position is being offered on a full time, permanent contract working 37 hours per week, Monday to Friday.

**The role**

As Complaints Support Officer, you will be responsible for delivering efficient and effective communications and management of complaints and other referrals. Providing high levels of customer service to all clients and delivering on our commitments to provide high quality services that create sustainable value for our customers and stakeholders. Alongside this your day to day duties will include;
- Maintaining records of complaints received and responded to.
- Liaising with Partners, operational teams, and others as necessary to seek timely responses to complaints as appropriate.
- Ensure effective Partner and Customer Relations are maintained, by responding appropriately to verbal and written customer comments and complaints in an efficient and timely manner to customer standards.
- Ensuring that complaints records are kept up to date.
- Producing reports as necessary on complaints performance.
- Delivering an effective and appropriate service to all service users fairly and without discrimination.
- Practise and ensure compliance with all the organisation’s policies and procedures.
- Previous experience working in a customer facing role
- Excellent communication skills
- Ability to remain calm under pressure
- Ability to work individually or part of a team
- Full UK driving licence to meet travel requirements

**Our offer**
- Salary £21,342
- 20 Days annual leave + bank holidays
- Stat nest pension
- Stat sickness scheme
- Access to company benefits and discounts.

**_We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination._



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