Witness Care Officer

2 weeks ago


London, United Kingdom Metropolitan Police Full time

**Job Title: Witness Care Officer**

**Salary: £28,511 to £30,504 plus a Location allowance of £1,721. You will receive £28,511 the band minimum. Progress to the band maximum of £30,504 will be via incremental progression.**

**Location: Across London**

**The Witness Care Officer role is as follows**:
Witness Care Unit is responsible for maintaining contact with victims and witnesses of crime and complying with the Victims Codes of Practice VCOP.

**Role Involves**:

- Being a single point of contact for victims and witnesses who will be attending Court.
- Warning police officers, victims and witnesses to attend Court.
- Informing victims and witnesses of the outcome of the case that they have been involved in post sentencing.
- Identifying where an enhanced service may be required (ie; vulnerable victims of crime such as domestic abuse, serious sexual offences or those involving children or the elderly)
- Offering the services of support agencies to vulnerable and intimated victims and witnesses.
- Liaising with the Crown Prosecution Service and other key stakeholders such as the Probation Service and Witness Services.
- Completing assessments to identify individual needs.
- Liaising with the officer in the case for an assessment to be completed for individuals involved in serious offences.
- Recording all written and oral communications clearly and concisely and in a timely manner.
- Ensuring compliance with relevant legislation and MPS policies.
- Working until 6.00pm, usually 1 week in 4 on a rota basis.

**Confidentiality Agreement**

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

**We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.**

**As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.**

**Knowledge and Skills required**:

- Experience within a Customer Service Environment is desirable but not essential.
- Strong Interpersonal skills and the ability to relate to a wide variety of people.
- Ability to work both alone and within a team.
- Ability to work without close supervision, to make decisions and establish priorties amongst conflicting demands.
- Ability to effectively negotiate and encourage whilst maintaining an awareness of Data Protection Acts and its implications.
- Ability to prioritise workloads on a daily basis ensuring deadlines are met.
- Able to proactively manage and prioritise own workloads



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