Care Officer

3 weeks ago

London, United Kingdom Love Success Recruitment Full time

Supporter Care Officer
Supporter Care Officer
Type of charity: Animal charity
Contract length: Permanent
Hours per week: 35, hybrid working with a minimum of two days in the office
Salary: £26-29k depending on experience
Wednesday 8 th May 2024 at midnight, interested applicants are encouraged to apply early.
As a Supporter Care Officer, you'll play a vital role in the Fundraising Team, ensuring excellent customer experiences for our valued supporters.
This role involves managing the in-house supporter care function, which includes processing all incoming mail and phone donations, thanking of donations, database updates, and response handling of all supporter enquiries. You will excel in providing timely and warm communications that leave supporters feeling appreciated and valued. Ambitious plans are in development to raise the charities profile and deliver their strategic objectives over the coming years so they can broaden reach and deepen impact for dogs, cats, pet owners and communities.
Accurately process all incoming postal and phone donations, and deliver prompt thank you letters that make donors feel valued and appreciated.
Maintain accurate donor records and interactions in their CRM system, Raisers Edge.
Manage and respond to all incoming supporter communication by email, phone, letter, and other channels, ensuring each interaction is addressed promptly and with a warm and personalised approach.
Have experience processing donations, handling supporter requests and juggling multiple projects.
Have demonstrable ability to be polite and tactful when dealing with donors, including when handling complaints.
Be organised: able to multitask and prioritise workload, including organising and planning daily and weekly activities to meet deadlines.
If you share our passion for helping animals in need and thrive in a collaborative, proactive environment, we want to hear from you Join us on our mission to make the world a better place for dogs, cats, pet owners, and communities.
Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.
At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace.

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