Witness Liaison Officer

2 weeks ago

London, United Kingdom Nursing and Midwifery Council Full time

**Description**:
**About the role**

The Witness Liaison Officer plays a critical role in maintaining effective engagement with vulnerable witnesses involved in the Fitness to Practise cases at both the investigations and hearings stages, including in sensitive, complex and high profile cases.

The Witness Liaison Officer is responsible for the provision of tailored, customer focused support to witnesses and for resolving issues through problem solving, negotiation and by driving best practice across the directorate.

The overarching aim is to ensure witnesses are supported to give their best evidence, enabling the NMC to fulfil our statutory obligation in protecting the public.

**About you**
- Experience of working with witnesses who may be vulnerable or distressed, or with the public in a regulatory body or similar organisation.
- Demonstrable experience of delivering excellent customer service in sensitive and difficult situations.
- A track record of managing your own workload effectively and working autonomously.
- Excellent interpersonal skills.
- Ability to proactively identify issues and problem solve.
- Ability to work with mínimal supervision.
- Ability to communicate with empathy.
- Accuracy and attention to detail.
- Excellent oral and written communication skills.

**Benefits**:

- 30 days annual leave - plus eight days paid bank holidays
- Attractive pension scheme
- Salary sacrifice schemes
- Cycle to work scheme
- Childcare vouchers
- Staff discounts via Perkbox
- Enhanced maternity and paternity leave
- Subsidised on-site restaurant in our head office based in London W1
- Season ticket loan
- Hybrid and flexible working
- 24-hour regulated employee assistance programme

**Additonal Information**:
Your health and wellbeing is our top priority, so if you become unwell during the process we would appreciate receiving an update as soon as possible. You will also have the opportunity to make us aware of any reasonable adjustments needed for your interview upon receiving your interview invite from a member of the resourcing team.

**Screening and Vetting**
- The NMC is an exciting organisation with the ambition to be the leading healthcare regulator. To achieve this, we are working in an agile way that offers great opportunities for people with diverse backgrounds. We are committed to being an inclusive employer._

**About Nursing and Midwifery Council**:
Our vision is safe, effective and kind nursing and midwifery that improves everyone’s health and wellbeing. As the professional regulator of more than 758,000 nursing and midwifery professionals, we have an important role to play in making this a reality.

Our core role is to
**regulate**. First, we promote high professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate when nursing or midwifery care goes wrong - something that affects less than one percent of professionals each year.

To regulate well, we
**support** our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to
**influence** health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation

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