Care at Home Officer
4 weeks ago
Adult Social Care Access Officer
London Borough of Newham are currently seeking an experienced Adult Social Care Access Officer to join their team. The company provides a comprehensive telephony and electronic front door, single point of contact for all adult social care. They are committed to delivering a seamless local front door service delivery into practice and the successful candidate will work as part of a wider team with the aim to resolve the adults social care enquiry as first point of contact with Adult Social Care.
The Adult Social Care Access Officer will be responsible for taking ownership and responsibility for a wide variety of enquiries received from the public, both over the phone and electronically. You will deliver excellent customer care standards, maintain a high quality and professional service. No two days are the same, so you must enjoy working in a varied and busy environment whilst maintaining a high quality and professional service.
Experience in a health or social care setting and have good time management skills and be able to work in a pressurised environment.
Ability to quickly evaluate situations, identify risk, and initiate appropriate actions. Ability to communicate effectively via the telephone, along with the ability to input information into our customers data system and have experience of updating and retrieving data from IT systems, including proficiency with Microsoft Office including databases.
Knowledge of the Care Act 2014; Experience working with Adult Social Care.
If you are interested in the position and hold the relevant experience required then please send your CV to Ashley.
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Care Home Handyman
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