Customer & Contracts Monitoring Officer

2 weeks ago


York, United Kingdom City of York Council Full time

This is a great opportunity for a skilled and passionate individual to lead on consultations with people accessing care and support services commissioned by Health, Housing and Adult Social Care across the City of York.

The post will focus on gaining the views of those accessing services and ensuring their voices are heard and that their views and opinions help to contribute towards further improvements across the sector.

The role will involve consulting with people using a wide variety of methods which may include face to face consultation, telephone, postal or online surveys.

There will be a requirement to engage in community and stakeholder events.

Following consultations, views will need to be collated to inform ongoing projects with the aim of driving quality and improvement.

The role will involve consultations across a wide variety of community groups across York and listening to people’s experiences. The post holder will need to be able to demonstrate resilience as there may be difficult topics discussed when listening to the lived experiences of people. There is an expectation that the individual will need to be able to identify and respond to Safeguarding concerns appropriately.

The post will also involve supporting the All Age Commissioning team on consultations with services users within Care Homes, Supported Living Settings etc.

Specific knowledge and experience of Adult Social Care and the Services provided would be ideal but is not necessary. With the right transferable skills, we would be able to provide training and development on Adult Social Care.

Currently the role will involve Hybrid working. Primarily the role will be based on home working with the expectation that the individual will make themselves available on set days to come to West Offices for meetings, work the team etc. The option to book hot desks within West Offices is there if the individual does not wish to work from home. Outside of this, the individual will need to be able to travel around York to conduct consultations and engage in stakeholder events as highlighted above.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express him/herself spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

The Council is highly committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

Closing Date: Sunday 19 March 2023 at 12 midnight

Interview Date: Monday 27 March 2023



  • York, United Kingdom City of York Council Full time

    We are WorkwithYork and we are working with our client to find a Customer Support Officer. This is a full time temporary assignment until the end of June potentially longer based in York City Centre. The hours are Monday - Friday and the pay rate is £11.77 per hour. This role involves: - Managing mailboxes - Handling incoming and outgoing customer...

  • Income Officer

    4 weeks ago


    York, United Kingdom City of York Council Full time

    An exciting role has become available in our busy Customer Accounts Team. In the role of Income Officer - Customer Accounts you will be required to undertake a range of duties, with the key objective being the efficient invoicing and collection of sundry debts, ensuring a high collection rate and minimum write off. The role involves recovery of sundry debts...


  • York, United Kingdom OMRAX LTD Full time

    Monitor and resolve customer returns, cases, and claims according to company and marketplace processes - Ensuring all selling channels and marketplaces uphold our Five Star Rating and Top Seller Status - Liaising with couriers and using online portals to arrange deliveries, collections and resolve queries - Overseeing various Marketplaces, monitoring the...

  • Customer Assistant

    4 weeks ago


    York, United Kingdom M&S Full time

    **All the details** **TEMPORARY CONTRACT - END DATE 31/08/2024** **WORKIG PATTERN** **BOTH WEEKS** Sunday 13:00-17:00 Tuesday 16:30-20:30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of...


  • York, United Kingdom OMRAX LTD Full time

    Monitor and resolve customer returns, cases, and claims according to company and marketplace processes - Ensuring all selling channels and marketplaces uphold our Five Star Rating and Top Seller Status - Liaising with couriers and using online portals to arrange deliveries, collections and resolve queries - Overseeing various Marketplaces, monitoring the...

  • Income Officer

    4 days ago


    York, United Kingdom City of York Council Full time

    Be part of our Customer Accounts Team (Accounts Receivable). Responsible for collecting income for all Council Departments (not including CTAX and Business Rates) for services delivered. Issuing a high volume of invoices daily, and carrying out daily reporting checks to ensure correct allocation of incoming payments. Referring overdue accounts to external...

  • Income Officer

    4 weeks ago


    York, United Kingdom City of York Council Full time

    Be part of our Customer Accounts Team (Accounts Receivable). Responsible for collecting income for all Council Departments (not including CTAX and Business Rates) for services delivered. Issuing a high volume of invoices daily and carrying out daily reporting checks to ensure correct allocation of incoming payments. Referring overdue accounts to external...


  • York, United Kingdom City of York Council Full time

    Our client has a fantastic opportunity for two Junior Customer Support Officers to join their fun, supportive and growing team based in Easingwold! This is a brilliant permanent full time opportunity, working Monday to Friday. You can choose to work full-time in the office or work remotely Monday, Tuesday and Friday and be in the office on a Wednesday and...


  • York, North Yorkshire, United Kingdom Arguile Search Full time

    Contracts Manager - Great career development opportunity Mainly remote working with monthly office visits to Yorkshire £Our client, a growing and leading business currently have an opportunity for a Commercial Officer. With a a growing commercial department, they offer fantastic development and progression opportunities for commercial professionals. ...


  • York, North Yorkshire, United Kingdom Arguile Search Full time

    Contracts Manager - Great career development opportunity Mainly remote working with monthly office visits to Yorkshire £Our client, a growing and leading business currently have an opportunity for a Commercial Officer. With a a growing commercial department, they offer fantastic development and progression opportunities for commercial professionals. ...


  • York, United Kingdom Pinnacle Group Full time

    **Senior Housing Officer **(3240-a)****: **Overview**: **Ref**: 3240-a **Salary**: £30,000 - £32,000/annum **Location**: - United Kingdom - England - Yorkshire and the Humber - North Yorkshire - York **Contract Type**: Permanent **Posted**: 05 January 2024 Pinnacle Group provides people-first, integrated services across a range of community-facing...


  • York, North Yorkshire, United Kingdom Arguile Search Full time

    Job Description Contracts Manager - Great career development opportunity Mainly remote working with monthly office visits to Yorkshire £Our client, a growing and leading business currently have an opportunity for a Commercial Officer. With a a growing commercial department, they offer fantastic development and progression opportunities for commercial...

  • Security Officer

    4 days ago


    York, United Kingdom Wilson James Full time

    **BECOME** **Be Part of Something Amazing. Join Wilson James** Become a Security Officer based at an engaging Museum in York, devoted to immersing people in the home of iconic locomotives and vast collection of engineering brilliance. Whether you have worked in security before or not, if you have an interest in joining a fantastic and friendly work...


  • York, United Kingdom Capita Full time

    Support safer communities as a Tagging Officer: Would you like to contribute to a better, safer UK? We’re passionate about improving the lives of People and have partnered with The Ministry of Justice to keep people out of prison. Make a difference by joining us as a Tagging Officer. On a day-to-day basis, you’ll head off to visit individuals in their...


  • York, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    As a retail security officer, you will be working in a well-known retail store, providing safety and security to both staff and visitors alike, as well as acting as a visual deterrent to help prevent/minimise stock loss. This store is a well-known supermarket,containing various items such as food, alcohol, and other high value stocks such as meat, all of...

  • Contracts Manager

    3 weeks ago


    York, York City, United Kingdom Streamline Search Full time

    Our client is a leading fitout and refurbishment contractor specialising in transforming commercial, education, leisure, and residential spaces into functional, aesthetically pleasing environments.Due to growth of the business, they are seeking an experienced Contracts Manager to join their team. The Contracts Manager will play a pivotal role in ensuring...

  • Security Officer

    5 days ago


    York, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    **Shift pattern**:Monday to Friday 0600-1800 **Pay Rates**: 10.50 **Location**:YO30 7BY As a security officer, you will be working in a hospital protecting members of public and staff members in a challenging environment. To protect ou customer's property, people and/or assets by providing security services in direct accordance with the sites published...

  • HR Officer

    4 weeks ago


    York, United Kingdom Bestway Wholesale Full time

    _**Are you a proactive ‘can do’ person with fantastic attention to detail and data input accuracy? We have a great opportunity for a People Officer to join our HR team!**_ Using your experience of providing professional and transactional people support, you'll play a key part in the HR Team, providing critical administration support in management...

  • Security Officer

    4 weeks ago


    York, United Kingdom Wilson James Full time

    **Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety,...


  • York, United Kingdom Simpson Associates Full time

    Knowledge is power and data brings knowledge.At Simpson Associates data is in our DNA; andknowing how to leverage it enables us to never miss the mark. Ourdata and performance management solutions enable us to helporganisations understand and resolve some of the most complex andcommon challenges. We are a Microsoft SolutionsPartner with the Analytics on...