Customer Service Advisor no Remote Working
2 months ago
Monitor and resolve customer returns, cases, and claims according to company and marketplace processes
- Ensuring all selling channels and marketplaces uphold our Five Star Rating and Top Seller Status
- Liaising with couriers and using online portals to arrange deliveries, collections and resolve queries
- Overseeing various Marketplaces, monitoring the account health and responding professionally to customers' feedback/reviews.
**Experience, attributes & skills sought**:
**Job Types**: Part time ,Contract
**You will be based at pocklington (**YO42 1NR**) therefore it is essential that you have your own transport.**
**Job Types**: Part-time, Permanent
Part-time hours: 25/30 per week
**Salary**: £13,000.00-£15,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- York: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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