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Member Engagement Coordinator

4 months ago

Remote, United Kingdom Kent Recruitment Bureau Full time

Remote Working | Work from home | £24,285 to £27,131

Contract | Full-time / Part-time | CSF-661-23

Do you have an aptitude for communication and building relationships?

Would you thrive in a role where you can manage your work and time day-to-day and make the most of your solutions-focused approach?

The University of Kent hosts the Higher Education Access Tracker Service (HEAT), which provides a member-based service supporting the targeting, monitoring and evaluation of activities delivered by more than 100 providers of higher education (HE) across the country.

Remote-working

The role is full-time, 35 hours per week, however we are able to consider part-time hours down to a minimum of 26.25 hours per week.

**Fixed Term Contract - Ends 31/07/2025**

We are looking for a confident communicator with experience in project work to join our HEAT Service team to coordinate engagement activities with our members.

You'll be delivering communication campaigns and webinars, developing website content and evaluating the impact of activities on member engagement, and assisting smaller organisations to join the Service.

As Member Engagement Coordinator, you can expect to get involved in:

- coordinating and delivering communication campaigns to maximise member engagement
- convening and delivering meetings with prospective and new member organisations to provide information, advice, guidance and resources
- preparing and delivering standard and bespoke training sessions to member organisations on HEAT database functionality and the wider strategic service

**What you will bring to the role**:

- experience in project work and providing excellent customer service
- an ability to convey complex information effectively and to build good working relationships with a range of people with differing needs
- good organisation skills and meticulous attention to detail

**What we can offer you in return**:

- a friendly, open and collaborative working environment and support in your development and well-being
- campus-based, hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
- 43 days leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
- an excellent pension scheme with generous employer contributions
- on-campus cinema/theatre, sports facilities, library, nursery and food outlets, set among green, open spaces overlooking the Cathedral
- study while you work discounts, cycle to work scheme, local business discounts and on-site parking