Customer Service Assistant

3 months ago

Worcester, United Kingdom West Midlands Trains Full time

£23,254 rising to £28,012 after completion of your probation period

A location map is available to view and download.

**What does the job involve?**
- Working on a full-time, permanent basis - shift patterns will include weekends, early starts and late finishes - this could mean starting work aat 0430
- Assisting customers in planning their journey - selling tickets and providing advice, to get our customers to their destination
- Processing cash and card payments - using the ticket vending machines
- Handling difficult situations in a calm, customer focussed manner
- Making sure the station is safe - spotting and reporting any safety issues to the relevant team
- Deliver great customer service to our customers

**What skills and experience do I need to do the job?**
- Customer focussed - being presentable, approachable and proactive
- Comfortable managing conflict and remaining calm in difficult situations
- Great communication skills - able to flex your style to the audience
- Having flexibility - both with your hours of work and approach to work
- Using your initiative to solve problems and resolve issues
- Live within a reasonable commute of the station you have applied for - early starts and lates finishes will mean you need to be able to get to work, possibly before/after public transport is running

**What is the salary and benefits?**
- Salary is £23,254 rising to £28,012 after completion of your probation period
- Final salary pension - one of the best pension schemes available
- Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
- 75% off all other train company travel tickets
- Retail discounts
- Career development opportunities

**What happens next?**

Once you have applied:

- You may be asked to complete an online customer service assessment - this takes about 10-15 minutes to complete
- If you pass the online assessment, you will be invited to complete a short video interview - your opportunity to tell us why you are the right person for the job
- If you pass the video interview, we shall invite you to meet our managers face-to-face

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.

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