Customer Service Assistant

5 months ago


Worcester, United Kingdom West Midlands Trains Full time

£23,254 rising to £28,012 after completion of your probation period

A location map is available to view and download.

**What does the job involve?**
- Working on a full-time, permanent basis - shift patterns will include weekends, early starts and late finishes - this could mean starting work aat 0430
- Assisting customers in planning their journey - selling tickets and providing advice, to get our customers to their destination
- Processing cash and card payments - using the ticket vending machines
- Handling difficult situations in a calm, customer focussed manner
- Making sure the station is safe - spotting and reporting any safety issues to the relevant team
- Deliver great customer service to our customers

**What skills and experience do I need to do the job?**
- Customer focussed - being presentable, approachable and proactive
- Comfortable managing conflict and remaining calm in difficult situations
- Great communication skills - able to flex your style to the audience
- Having flexibility - both with your hours of work and approach to work
- Using your initiative to solve problems and resolve issues
- Live within a reasonable commute of the station you have applied for - early starts and lates finishes will mean you need to be able to get to work, possibly before/after public transport is running

**What is the salary and benefits?**
- Salary is £23,254 rising to £28,012 after completion of your probation period
- Final salary pension - one of the best pension schemes available
- Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
- 75% off all other train company travel tickets
- Retail discounts
- Career development opportunities

**What happens next?**

Once you have applied:

- You may be asked to complete an online customer service assessment - this takes about 10-15 minutes to complete
- If you pass the online assessment, you will be invited to complete a short video interview - your opportunity to tell us why you are the right person for the job
- If you pass the video interview, we shall invite you to meet our managers face-to-face

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.



  • Worcester, United Kingdom Royal Voluntary Service Full time

    **Royal Voluntary Service** has an opportunity available for a **Retail Customer Assistant** to join our team at **Worcestershire Royal Hospital, Meadow Level 1, Newton Road, Worcester, WR5 1JG**. You will join us on a **part-time, permanent basis**, and in return, you will receive a competitive salary of £**11.72 per hour (FTE £21,396 per...


  • Worcester, United Kingdom Royal Voluntary Service Full time

    **Royal Voluntary Service** has an opportunity available for a **Retail Customer Assistant** to join our team at **Worcestershire Royal Hospital, Meadow Level 1, Newton Road, Worcester, WR5 1JG**. You will join us on a **part-time, permanent basis**, and in return, you will receive a competitive salary of £**11.72 per hour (FTE £21,396 per...


  • Worcester, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Great Witley, WR6 6HU **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...


  • Worcester, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Worcester, WR8 0BZ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.90 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...


  • Worcester, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Worcester, WR8 0BZ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Upto£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express *Transport required* We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...


  • Worcester, United Kingdom Compass Group Full time

    We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service within a university campus for our Universities sector on a full time basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people. As a...


  • Worcester, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service within a university campus for our Universities sector on a full time basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes...


  • Worcester, United Kingdom Worcestershire Association of Carers Full time

    **Customer Service Assistant - CV's and Covering Letter Required. CV's only will not be considered** **Responsible to**: Carer Support Manager **Place of work**: Worcester Office **Contract type**: Permanent **Pay scale**: £21,966 (pro rata for part time hours) pay award pending. **Hours**: Post 1: 30 hours Monday to Thursday. Post 2: 30 hours Tuesday...


  • Worcester, United Kingdom Specsavers Full time

    **Retail / Customer Service Assistant Job Description** **Working hours: Full time, 37.5 hours a week - weekend working essential** **Experience level: Previous Optical experience is advantageous but not essential for this role** - **Full Training provided - with great career progression opportunities**_ Have you ever considered a career in optics, are...


  • Worcester, United Kingdom Specsavers Full time

    **Retail / Customer Service Assistant Job Description** **Working hours: Full time, 40 hours a week - weekend working essential** **Experience level: Previous Optical experience is advantageous but not essential for this role** - **Full Training provided - with great career progression opportunities**_ Have you ever considered a career in optics, are you...


  • Worcester, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - WorcesterCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous...


  • Worcester, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - WorcesterCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous...


  • Worcester, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** Work Pattern: SUNDAY 10.30-16.30 MONDAY 10.00-14.00 TUESDAY 10.00-14.00 WEDNESDAY 10.00-14.00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a...


  • Worcester, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** Work Pattern: Wednesday - 14.00 - 18.00 Thursday 10.00-14.00 Friday 10.00-14.00 Saturday 10.00-14.00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store...


  • Worcester, United Kingdom Green Lighting Ltd Full time

    GL (Green Lighting Ltd) design, manufacturer and import lighting and electrical accessories to the UK House Building industry. Based in Worcester, GL supply to developers, electrical contractors and wholesalers nationwide. As the organisation is expanding, an excellent opportunity has arisen for you to join our award winning company. We are looking to a...


  • Worcester, Worcestershire, United Kingdom Marks and Spencer Full time

    Job SummaryAs a Saturday Shop Assistant at Marks and Spencer, you will play a vital role in providing exceptional customer service and supporting the store team. Key responsibilities include welcoming customers, navigating store layouts, and engaging with colleagues to maintain a seamless shopping experience. Key ResponsibilitiesDevelop a rapport with...

  • Customer Service/admin

    6 months ago


    Worcester, United Kingdom Pertemps Network Group Full time

    **Customer Service/Admin**: - 484116019**£11.50 - £12 Per Hour** - Full Time**Permanent** **Worcester, Hereford and Worcester** **Customer Service And Call Centre** **Job Description**: - Job Title: Customer Service/Administrator - Location: Worcester, WR6 - Work Schedule: Monday to Friday, 8:30 AM - 5:00 PM or - Hourly Wage: £11.50 - £12.00 - Are...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Worcester, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Worcester, United Kingdom Athena Worksufaces Ltd Full time

    If you are looking for a new challenge with a market leader who designs and manufactures granite, quartz and porcelain worktops for some of the biggest housebuilders in the UK, Athena Worksurfaces LTD is the one for you. We are looking for a service advisor to join our team and act as a liaison between our customers and our sub contractors. **Service...


  • Worcester, Worcestershire, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant Job DescriptionWe are seeking a skilled Customer Service Assistant to deliver exceptional customer experiences.Key Responsibilities:Ensure customers receive outstanding service and support.Handle customer inquiries and resolve issues efficiently.Identify sales opportunities and contribute to store sales growth.Maintain a clean and...