Telephony Support Administrator

5 months ago


Milton Keynes, United Kingdom Mirus IT Full time

**About Us**:
As part of Advania, we are backed by a leading technology services and solutions provider, and the most awarded Microsoft partner in the UK.

**Position Overview**:
Provide administrative and technical support to new and existing telephony customers.

**Responsibilities**:
Administration of Service Reviews

Administration of quotes and process orders

Processing number porting and migrations for mobile

Update contracts for mobiles

Liaising with customers over the phone and written correspondence in a professional and efficient manner

Responsible for logging line faults with providers and liaising with customers throughout the escalation process until services are restored.

Mobile support including bar adding/removing, bill queries, sim swaps.

Telephony support cover, Horizon support and Gamma

Connectwise - configuration of mobiles, contract added

Training colleague on mobile support

Update/Creating new processes

**Qualifications & Experience**:
Experience in a customer service role

Experience of working in a customer focused environment.

Ability to gather information & gain background information about the clients fault/issue.

Able to manage changing workload and priorities.

Able to work both within a team and using own initiative.

Excellent communication skills

Professional & confident telephone manner

Be able to work under pressure.

Time management

Intermediate Microsoft Word & Excel

Click here to explore our company benefits. for the list of benefits.

**Our Selection Process**:



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