General Insurance Administrator

2 weeks ago

Milton Keynes, United Kingdom Connells Group Full time

Salary - £21,500

Connells Group are currently looking to recruit a General Insurance consultant to work as part of their General Insurance, Customer Service team. This role is available full time and part time.

You will work well in a team environment whilst possessing the drive to maximize personal performance to ensure that activity levels and conversion rates are achieved.

You will be motivated and driven to succeed with a desire to deliver a high level of customer service whilst optimizing retention levels for the general insurance book.

Principle Accountabilities

Driving Results
- Build professional relationships with existing and potential customers to encourage brand loyalty and improve retention opportunity.
- Take personal responsibility for delivering quality & service targets, through focused outbound telephony conversations.
- Take personal accountability for each customer you interact with and ensure queries are resolved at first point of contact where possible.
- Ensure all customer interactions and activities adhere to internal standards and external regulatory requirements.
- Maintain service led KPI’s to ensure completion of all allocated tasks.

Coaching & Training
- Maintain and share best practice techniques, driving self-improvement and team performance.
- Take responsibility for personal development plan, owning actions to improve performance.
- Ensure full product and systems knowledge is continually developed and maintained.
- Proactively seek feedback from Team Leader through regular observations and planned coaching sessions.

Relationships & People
- Actively promote and support team working, working together with team members and Team Leader to achieve team goals.
- Find new ways to improve your relationships with your customers.
- Demonstrate an awareness of internal/external key stakeholders and Product Partners.
- Understand and support sales and marketing campaigns and strategies where necessay.

IT/Processes
- Adhere to best practice processes aligned insurance administration
- Understand and support working practices reviews, streamlining end-to-end procedures and ensuring maximum efficiency.
- Provide ideas and suggestions for improvements to the customer journey.

Skills Knowledge and Experience
- Proven & documented success in a background of customer service; Knowledge of general insurance is preferable.
- Proven ability to handle and work through customer objections.
- Ensuring customer empathy and understanding of customer requirements whilst maintaining service led targets.
- Ambition and determination to succeed whilst ensuring the customer receives an excellence of customer experience.
- Positive, self motivated and able to work on own initiative and deal with simultaneous activities.
- Ability to work in a team environment and share best customer practice with team colleagues to ensure the goals of the team are achieved as well as individual goals and targets.
- Computer literate.

Rewards:

- Career Progression
- 25 days holiday & Pension

CC00363

Job Reference: CC00363

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